ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for fault- finding activity

1.1 Obtain approval for site access from customer or site owner prior to site entry

1.2 Identify existing and potential site hazards, assess risks and implement risk control measures

1.3 Determine, from documentation or discussion with appropriate personnel, work to be undertaken, including reported fault location

1.4 Prepare testing in consultation with others affected by proposed work and sequence work according to established enterprise procedures

1.5 Obtain required materials for testing, reporting and rectification work according to established enterprise procedures and job/work ticket requirements

1.6 Obtain required tools, equipment and testing devices according to enterprise procedures and check for correct operation and safety

2. Conduct network fault-finding activities

2.1 Establish nature of fault through analysis of source and available information

2.2 Select and safely use appropriate test equipment to locate, diagnose and analyse fault

2.3 Conduct tests according to test equipment operating instructions and requirements, and ensure diagnostic process does not compromise integrity of network element or system

2.4 Identify and test for faults efficiently without damage to equipment, circuits, surrounding environment or services

2.5 Evaluate test results to determine cause of fault/s using appropriate methods and processes

3 Action identified fault/s

3.1 Rectify faults or escalate to appropriate personnel according to test results and enterprise procedures

3.2 Confirm that fault rectification meets network performance requirements/levels

3.3 Use escalation process for dealing with unexpected situations according to enterprise procedures

4. Report fault-findings and rectification

4.1 Close out fault and update records using applicable work management systems

4.2 Restore worksite according to enterprise procedures

4.3 Notify appropriate personnel when work has been completed and obtain sign-off

Skill

Description

Reading

Recognises and interprets technical documentation to determine important information

Writing

Uses clear, specific and industry-related terminology to develop basic reports and in all written tasks

Oral Communication

Discusses technical requirements using specific and relevant language

Uses listening and questioning techniques to confirm understanding

Numeracy

Evaluates and reviews technical data for specifications

Navigate the world of work

Appreciates implications of legal and regulatory responsibilities related to own role

Seeks advice about expectations when preparing for work

Get the work done

Determines job priorities and works logically and systematically to undertake clearly defined and familiar tasks

Implements actions according to a predetermined plan, making slight adjustments if necessary and addressing some unexpected issues

Takes responsibility for routine decision-making by selecting from a range of predetermined options in routine situations, identifying and taking some situational factors into account

Diagnoses and implements standard solutions to for an increasing number of routine problems, seeking assistance from more experienced colleagues when required

Understands purposes and specific functions of common digital systems and uses them effectively to complete routine tasks