ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Undertake proactive maintenance of system

1.1 Prepare methodology to undertake platform database optimisation and administration effectively

1.2 Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation

1.3 Produce training instructions for new users on methodology to ensure effective database optimisation and administration

1.4 Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings

1.5 Notify appropriate personnel of problems and provide advice and guidance on likely solutions

1.6 Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met

1.7 Assess availability of data storage space and initiate appropriate action where required

1.8 Develop procedures for system backup and restoration, review for efficiency of operation and amend where required

2. Provide application support to system users

2.1 Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support

2.2 Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise

3. Create and delete user accounts

3.1 Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy

3.2 Establish and monitor security procedures relating to access according to policy

3.3 Assess grounds for deletion of user accounts and determine necessary action

4. Undertake special investigations

4.1 Evaluate requests for investigation to determine detail of action required

4.2 Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation

4.3 Conduct investigation methodically according to plan and record findings

4.4 Analyse findings and prepare and forward reports, including recommendations to the requesting body

Skill

Performance

Criteria

Description

Reading

3.1, 3.2, 4.4

Organises, evaluates and interprets technical specifications and related documentation from a range of complex texts

Writing

1.2, 1.3, 1.8, 2.1, 4.2-4.4

Prepares clear and concise workplace documentation including training instructions

Produces reports on system administration and investigations, incorporating technical language, to communicate complex information clearly and effectively

Oral Communication

1.5

Provides verbal instructions and guidance using specific and relevant language suitable to audience

Employs listening and questioning techniques to confirm understanding

Numeracy

1.2, 1.6

Uses mathematical formulae to make statistical calculations about traffic predictions

Uses mathematical formulae to complete cost-benefit analysis

Get the work done

1.1, 1.4-1.7, 2.2, 3.1-3.3, 4.1-4.3

Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context for complex, high-impact activities with strategic implications

Considers the strategic and operational potential of digital technologies to achieve work goals, enhance work processes and enhance solutions

Uses digital systems and tools to enter, store and monitor data

Recognises and addresses some unfamiliar problems of increasing complexity within own scope

Uses formal processes to monitor implementation of solutions and reflect on outcomes