Application
Network engineering staff or senior technical officers with appropriate project management roles and authority to direct the activities of installation staff, manufacturers and vendors apply the skills and knowledge in this unit. This unit applies to service provider network infrastructure implementing new applications layer solutions. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Develop voice, data and IP network solutions | 1.1. Produce the requirements for voice, data and IP network solutions for the delivery of new voice, data and IP networks to customers using forecasting demand data 1.2. Prepare a plan for an organisational change control process and the integration of new solutions within a complete network infrastructure 1.3. Produce a test management schedule for the testing process of the network product solution 1.4. Translate complex design and architecture requirements to traceable software application characteristics according to design requirements 1.5. Develop network architecture solution specifications using an industry process according to design requirements 1.6. Develop software and hardware resource profiling and select suitable vendor for negotiations 1.7. Translate complex requirements into software packaging 1.8. Produce software deployment mapping and version control to ensure complete integration and compatibility of network application solution to existing system 1.9. Complete configuration management and provide complex input network design requirements |
2. Analyse test results of voice, data and IP network solutions | 2.1. Use design document and integration document software to replicate issues exhibited in test environment 2.2. Certify software solution compatibility and compliance to requirements using web based test management tool (quality centre) to conduct performance evaluation tests 2.3. Analyse test reports to evaluate load balancing and network security issues in test environment 2.4. Resolve complex issues in interface to isolate defects |
3. Manage deployment of voice, data and IP network solutions | 3.1. Plan and prepare evidence for customer acceptance and certification 3.2. Plan and manage transition to operation activities required for transition to operation of integrated IP network solution 3.3. Prepare an installation failures procedure to make changes whilst maintaining service levels 3.4. Manage change implementation plan to maintain system stability |
4. Maintain currency of voice, data and IP network solutions | 4.1. Manage ongoing monitoring activities to prolong new IP network solution life cycle for cost-effective business reasons 4.2. Produce tuning activities to make efficient use of resources 4.3. Analyse the current demands for resources for deriving forecasts and future requirements 4.4. Produce a capacity plan predicting the infrastructure resources needed to achieve agreed service levels |
Required Skills
Required skills |
analytical skills to interrogate and evaluate complex information from multiple sources to manage and maintain network solutions communication skills to liaise with internal and external personnel on technical and operational matters literacy skills to: interpret relevant enterprise policy and documentation interpret technical documentation, such as software and hardware manuals and specifications read and comply with related occupational health and safety (OHS) requirements and work practices numeracy skills to: interpret technical data take and analyse measurements PC skills for: desktop research word processing planning and organisational skills to: manage change schedule tests tune activities to maintain currency problem solving skills to: develop procedures such as for installation failure produce new IP network solutions research skills to access technical information and sources to assist with planning and predicting infrastructure resources task management skills to work systematically with required attention to detail and adherence to project requirements technical skills to: translate complex requirements design and architecture to traceable software application characteristics use forecasting demand data use test management tools |
Required knowledge |
installation failure procedures manage change new IP network solutions software and hardware resources system integration techniques test management scheduling tuning activities to maintain currency use of forecasting demand data use of test management tools |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: produce a test management schedule develop network architecture solution specifications develop software and hardware resource profiling and select suitable vendor for negotiations undertake configuration management of voice, data and IP network and provide complex input network design requirements analyse test reports to evaluate load balancing and network security issues plan and prepare evidence for customer acceptance prepare installation failures procedure produce tuning activities to enable efficiencies produce a capacity plan predicting the infrastructure resources needed. |
Context of, and specific resources for assessment | Assessment must ensure: a site where management of voice, data and IP network solutions can be undertaken software and hardware resources suitable for developing, deploying and managing voice, data and IP network solutions tests and equipment currently used in industry. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of the candidate using design document and integration document software to replicate issues exhibited in test environment oral and written questioning of the candidate to assess required knowledge of requirements developing voice, data and IP network solutions review of the candidate's plan for new voice, data and IP network solutions within a complete network infrastructure review of the candidate's documented capacity plan predicting infrastructure resources needs. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: ICTTEN7223A Manage application layer solutions. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Requirements for voice, data and IP network solutions may include: | diagnostic software tools hardware resources: data: routers servers switches optical wireless management software tools protocols software resources. |
New voice, data and IP networks may include: | IP games IP home networks IP security IP private branch exchange (PBX) internet protocol TV (IPTV) mesh network mesh network applications mobile data multiprotocol label switching (MPLS) network multicast mobile applications multimedia products voice over internet protocol (VoIP) web applications. |
Forecasting demand data may be: | collected from: customers: actual prospective economic planners internal organisational groups local marketing organisations real estate agents sales organisations state and federal governments statutory bodies traffic management systems in relation to: access transport planning changing customer use patterns demographic changes economic forecasts industry trends influence of technology on traffic demand land developments local industry market conditions marketing programs population trends possible environmental impacts power re-zoning sales forecasts shire planning traffic patterns. |
Integration of new solutions may include: | hardware compatibility platform compatibility protocol compatibility software compatibility technology compatibility no contentions signalling contention system interoperability. |
Test management schedule may include: | post-installation test procedures pre-installation test procedures produces test summary report profiling of software solution risk defects report simulation testing test process is testable for network software built. |
Industry process may include: | complex architectural input complex constructor table input idea consultation. |
Integration document software may include: | fine-tuning capabilities in multi-operating environments integration with existing system links to legacy systems. |
Performance evaluation tests may include: | defects: defects detected are logged and mapped to failed cases releases: manage software releases and iterations requirements: traceability management test lab: execute test cases from test plan test plan: creating and updating test cases. |
Transition to operation activities include: | installation procedures operations and maintenance (OM) expenses OM project scope schedule and milestones training procedures. |
Change implementation plan may include: | back out procedures pre-validate changes prior to the change to assess environment stability test process pre and post scheduled change to identify success. |
Monitoring activities may include: | current and future capacity current and future performance throughput of the infrastructure components. |
Tuning activities may include: | configuration settings database performance tuning network settings. |
Sectors
Unit sector | Telecommunications |
Competency Field
Telecommunications networks engineering |
Employability Skills
This unit contains employability skills. |
Licensing Information
Refer to Unit Descriptor