Technical staff who work in telecommunications technology teams apply the skills and knowledge in this unit. They use enterprise information and work schedules for personal development and team work.

ELEMENT

PERFORMANCE CRITERIA

1. Plan skills development

1.1. Seek advice on future career directions with appropriate people

1.2. Identify possible career directions in industry or organisation for personal advancement

1.3. Conduct self assessment of skills to identify skills gap and plan for further skills development

1.4. Determine appropriate methodsto acquire additional skills

1.5. Prepare portfolio of evidence to support the skills development plan

2. Organise personal work priorities

2.1. Ensure that work goals and objectives are understood, negotiated and agreed according to organisational requirements

2.2. Assess and prioritise workload to ensure tasks are completed within identified timeframes

2.3. Monitor and adjust personal work performance to ensure achievement of tasks

3. Participate in a team

3.1. Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

3.2. Develop strategies to support the team and seek assistance from team members when necessary to prevent conflict within the team

3.3. Give and receive feedback to assist in meeting team and organisation goals

3.4. Communicate unresolved issues to appropriate personnel to ensure action is taken in response to these matters

Required skills

communication skills to:

participate in open and constructive discussions

work collaboratively as part of a team

learning skills to stretch boundaries of own knowledge and skills

literacy skills to:

access information to draft a portfolio of evidence

identify career options and personal work goals

planning and organisational skills to organise and prioritise work

problem solving skills to solve routine problems related to the workplace, under direct supervision

task management skills to work systematically with required attention to detail and adherence to all safety requirements

Required knowledge

different roles that people may play within a team, how this impacts on the way a team works and what it might achieve

legislation, codes of practice and other formal agreements that impact on the work activity

organisational policies, plans and procedures

skills development in career planning terms

sources of advice on career planning and skill development

specific occupational health and safety (OHS) requirements relating to the activity and site conditions

types of evidence and ways of creating portfolios of evidence

typical issues and challenges that occur when working in teams

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop a career portfolio or similar information

prepare work schedule, prioritising urgent requests

actively participate in a team.

Context of, and specific resources for assessment

Assessment must ensure:

telecommunications technology team

examples of resumes and career planning resources

relevant documentation that impact on work activities.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate actively participating in telecommunications team

review of career portfolio prepared by the candidate

review of documentation outlining further skills development needs

oral or written questioning to assess required knowledge.

Guidance information for assessment

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Appropriate people may include:

assessors

colleagues

mentors

supervisors.

Methods to acquire additional skills may include:

attendance at workshop or demonstration

formal course participation

on-the-job coaching or mentoring

work experience.

Portfolio of evidence may relate to:

types of evidence:

academic results including informal studies

personal interests and experiences

previous employment

recreational experiences

volunteer work

work experience

purpose of evidence:

assessment of current competencies

building a picture of personal attributes

documentation of competencies relevant to the workplace

identification of areas for further skill development

identification of strengths and weaknesses.

Work goals and objectives may include:

budgetary targets

production targets

reporting deadlines

sales targets

team and individual learning goals

team participation.

Organisational requirements may include:

access and equity principles and practice

business and performance plans

defined resource parameters

ethical standards

goals and objectives

plans, systems and processes

legal and organisational policies, guidelines and requirements

OHS policies, procedures and programs

quality and continuous improvement processes and standards

quality assurance and procedures manuals.

Prioritise workload may include:

logical sequencing of sub-tasks within a single task

sequencing of work over periods from several hours to several days

urgent requests acted on promptly.

Team purpose, roles, responsibilities, goals, plans and objectives may include:

action plans, business plans and operational plans linked to strategic plans

expected outcomes and outputs

goals for individuals and the work team

individual and team performance

OHS responsibilities.

Unresolved issues may include:

grievances and complaints

issues, concerns and tensions

matters affecting workplace relationships and team cohesion

problems related to work roles and responsibilities.

Unit sector

Telecommunications

Workplace effectiveness

This unit contains employability skills.