Support staff with store and warehouse duties who are required to manage spare parts from all areas of telecommunications, including switching and transmission exchange equipment, customer equipment, radio and cellular equipment apply the knowledge and skills in this unit.

ELEMENT

PERFORMANCE CRITERIA

1. Manage the receipt and dispatch of spare parts

1.1. Obtain relevant legislation, codes, regulations and standards and follow occupational health and safety (OHS) and environmental requirements for the given work

1.2. Identify hazards and make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment

1.3. Unload, unpack and store incoming spare parts using appropriate methods and enterprise procedures, and check off delivered items on documentation

1.4. Package, label and relocate outgoing spare parts ready for dispatch using enterprise procedures

1.5. Update parts database to reflect current spare parts movements and holdings, following each dispatch or delivery and complete any other administrative task required by the enterprise

2. Store spare parts

2.1. Label spare parts using appropriate identification scheme and place in predefined storage locations

2.2. Observe anti-static precautions when handling equipment susceptible to damage by electrostatic discharge

2.3. Display, maintain and update material safety data sheets (MSDS) on site

3. Manage stock flow

3.1. Action spare parts requests by checking the database for availability and location and organise the dispatch

3.2. Monitor the levels of spare parts stock by examining database reports against enterprise usage and replenishing stock when necessary

3.3. Investigate and keep records of alternative suppliers of spare parts to minimise the impact of availability and cost issues with regular suppliers

3.4. Monitor spare parts with limited shelf life and dispose of and replace when necessary

3.5. Audit spare parts holdings for a ready supply of items to minimise disruptions to job completions

3.6. Update database from appropriate documentation each time a store's transaction occurs to maintain the validity of the data

Required skills

communications skills to efficiently deal with employees, customers, contractors and suppliers

learning skills to pro-actively keep up to date with materials handling and storage identification techniques

literacy skills read basic technical data and maintain electronic data base

numeracy skills to estimate costs, depreciation, and undertake stocktake

organisational skills to efficiently lay out a spare parts store

planning and organisational skills to:

improve systems and procedures

prioritise and organise own work

research skills to source alternate parts supplies

Required knowledge

computer and database operation

handling of:

chemicals and dangerous materials

sensitive electronic equipment using anti static procedures and safeguards

modern storage practices and identification of parts location

OHS procedures

service level agreements

stocktake and audit of spare parts holdings

telecommunications components and assemblies

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply spare parts management procedures

arrange for efficient storage of spare parts

order spare parts

research alternative parts replacements

update spare parts management database.

Context of, and specific resources for assessment

Assessment must ensure:

site where work may be conducted

use of equipment currently used in industry

database, relevant regulatory, organisational procedures, documentation and equipment documentation that impact on work.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate receiving, storing and dispatching parts

review of an oral and written report with completed documentation

direct observation of the candidate managing spare parts database.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTWOR3028A Organise resources

ICTWOR3035A Organise material supply.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation, codes, regulations and standards may include:

appropriate licensing

AS/ACIF standards and codes

AS/NZ standards

Australian building codes and regulations

compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5 or Category 6, 6A, 7 or 7A and unshielded twisted pair (UTP)

Environmental Protection Acts

fire regulations

heritage legislation

noise abatement

OHS

WorkSafe Australia standards and codes of practice

Trade Practices Act.

OHS and environmental requirements may include:

disposal of hazardous liquids

earmuffs

flashing lights

gas and other hazard detection equipment

gloves:

leather

plastic

rubber

head protection

kneepads

masks

MSDS

materials

oil spills

personal protective clothing:

protective suits

safe working practices such as the safe use and handling of:

asbestos

chemicals

dangerous goods

hazardous substances

safety barriers

safety boots

safety equipment

safety glasses for laser work

special access requirements

suitable light and ventilation

tools and equipment

trench guards

warning signs and tapes

witches hats

work platforms.

Hazards may include:

glass fibres

high voltages (HV) at electrical distribution substation

manual handling

natural gas and other gas build up

needle stick injury

optical fibre cables may contain hazardous light

radio frequency equipment emitting electromagnetic radiation.

Personal protective equipment may include:

earmuffs

electrical isolators

gas detectors

gloves :

leather

plastic

rubber

head protection

kneepads

masks

personal protective clothing:

protective suits

safety boots

safety glasses.

Spare parts may include:

antennas

assemblies

batteries

cable

circuit cards

components

connectors

filters

module

panels

power equipment

software

sub racks

systems

tools

unit

wiring harnesses.

Appropriate methods may include:

forklift

hoists

lifts

manual lifting and carrying

other mechanical lifting aids.

Identification scheme may include:

adhesive labels

bar code

enterprise part numbers

radio frequency identification (RFID) tagging.

Storage locations may include:

bins

carousels

floor area

racks

shelves.

Antistatic precautions may include:

anti static bags

anti static heel strap

anti static work mat

anti static wrist strap

controlled climate.

Parts with limited shelf life may include:

batteries

cleaning fluids

magnetic disks

magnetic tapes.

Audit may include:

full stocktake

spot check.

Documentation may include:

insurance details

invoice

purchase order

spare parts database

stock take records

supplier database

warranty details.

Unit sector

Telecommunications

Workplace effectiveness

This unit contains employability skills.