Application
This unit of competency describes the skills and knowledge to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.
This unit of competency applies to laboratory assistants and instrument operators working in all industry sectors.
No licensing or certification requirements exist at the time of publication. However, regulations and/or external accreditation requirements for laboratory operations exist, so local requirements should be checked. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Receive and act upon instructions | 1.1 | Listen to instructions and respond appropriately |
1.2 | Clarify instructions to ensure understanding of the task | ||
2 | Receive and convey messages | 2.1 | Receive verbal and written messages and respond appropriately |
2.2 | Record and convey information so that messages are understood | ||
3 | Demonstrate appropriate interpersonal skills | 3.1 | Follow workplace procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements |
3.2 | Demonstrate effective interpersonal skills during everyday interactions | ||
4 | Provide appropriate information | 4.1 | Deal with inquiries in accordance with workplace customer service requirements |
4.2 | Establish details of inquiry by questioning and summarising | ||
4.3 | Access and provide relevant information that meets own authorisation and confidentiality requirements | ||
4.4 | Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility | ||
4.5 | Complete all workplace documents legibly and accurately in accordance with workplace procedures | ||
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Competency Field
Communication/organisation