Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and organise daily work activities

1.1

Clarify allocated work activities and required resources if necessary

1.2

Prioritise work activities as directed

1.3

Break down work activities into small achievable components and efficient sequences

1.4

Review work plan in response to new information, urgent requests, changed situations or instructions from appropriate personnel

2

Complete allocated work

2.1

Locate relevant workplace procedures for required tasks

2.2

Undertake tasks following prescribed and routine work-related sequences

2.3

Seek assistance from relevant personnel when difficulties cannot be handled

2.4

Record completion of activities to confirm outputs in accordance with plan

3

Identify and resolve work problems

3.1

Recognise problems or opportunities for improved work performance

3.2

Apply agreed problem-solving strategies to consider possible causes and solutions

3.3

Identify and access appropriate sources of help

3.4

Consider available alternatives and keep them open before deciding on the most appropriate action

4

Work in a team environment

4.1

Cooperate with team members to negotiate and achieve agreed outcomes, timelines and priorities

4.2

Recognise personal abilities and limitations when undertaking team tasks

4.3

Confirm personal role and responsibility within the team for particular outputs

4.4

Demonstrate sensitivity to the diversity of other team members' backgrounds and beliefs

5

Update knowledge and skills as required

5.1

Recognise own strengths and weaknesses

5.2

Take advantage of skill development opportunities