Application
This unit of competency describes the skills and knowledge to apply quality principles to laboratory/field work to achieve quality outcomes.
This unit of competency apples to samplers/testers, production operators and laboratory/field assistants working in all industry sectors. These personnel have roles and responsibilities within the workplace's quality system which are set out in quality manuals and workplace procedures.
No licensing or certification requirements exist at the time of publication. However, regulations and/or external accreditation requirements for laboratory operations exist, so local requirements should be checked. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Apply quality control procedures | 1.1 | Record data for quality control purposes |
1.2 | Recognise and report non-conformances in keeping with job role and quality procedures | ||
2 | Contribute to quality improvements | 2.1 | Review own work practices for opportunities to continuously improve performance |
2.2 | Identify and report opportunities for improvements in procedures, processes and equipment in work area | ||
3 | Maintain commitment to workplace quality standards in own work | 3.1 | Maintain an objective of 'right first time' |
3.2 | Conduct work in accordance with sustainability work practices | ||
3.3 | Minimise waste and rework in accordance with workplace guidelines | ||
3.4 | Demonstrate 'job ownership' for whole tasks through a commitment to finish and follow-up | ||
3.5 | Ensure that personal actions conform with the code of ethics relevant to the workplace | ||
4 | Assist in maintaining customer relationships | 4.1 | Demonstrate an understanding of the business goals, products and services of the workplace when dealing with customers in relation to own function |
4.2 | Communicate appropriately with customers in keeping with knowledge and authority limitations and quality requirements | ||
5 | Update knowledge and skills as required | 5.1 | Recognise own strengths and limitations |
5.2 | Take advantage of opportunities for skill development | ||
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Oral communication skills to work effectively with others in a team to improve productivity and efficiency, and to resolve simple customer inquiries.
Other foundation skills essential to performance are explicit in the performance criteria of this unit.
Competency Field
Quality