Application
This unit of competency covers the skills and knowledge required to use organisation computers or data systems in order to work effectively.
The operator will be required to select correct programs, save and retrieve data, and produce documents and spreadsheets relevant to operational or administrative functions within the organisation.
This unit of competency applies to an individual working alone or as part of a team/work group and working in liaison with other shift team members and the control room operator, as appropriate.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element | ||
1 | Identify applications of computer or data system for work role | 1.1 | Identify data and information available from the system and its application to work role |
1.2 | Identify data from work role which needs to be entered in the system |
2 | Use the computer or data system | 2.1 | Adjust workstation equipment to meet ergonomic requirements and use appropriate posture |
2.2 | Log on according to procedures | ||
2.3 | Navigate system | ||
2.4 | Input data or make changes as required | ||
2.5 | Check entered or edited data is correct | ||
2.6 | Access required data/information | ||
2.7 | Output data as required | ||
2.8 | Apply system/security procedures | ||
2.9 | Use 'Help' as needed |
3 | Save file and exit system | 3.1 | Identify the need to save data and, if required, save and store data in appropriate directory or folder |
3.2 | Close file and/or exit applications programs without loss of data | ||
3.3 | Back-up data if required in accordance with procedures |
4 | Respond to routine problems with the system | 4.1 | Recognise routine problems that occur during the operation |
4.2 | Identify and take action on causes of routine problems | ||
4.3 | Log problems as required | ||
4.4 | Identify non-routine process and quality problems and take appropriate action |
Evidence of Performance
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and must include the ability to:
use computers or data systems to locate and access information and/or data to meet job requirements
edit information and/or input data electronically using one or more of:
keyboard
mouse
stylus
touchscreen
check that edits/data entry are accurate and complete
locate files (in file directory) or generate reports (within software) relevant to job
apply procedures, as required, for:
log in/log out (and password protection)
back-up
security (e.g. anti-virus)
intellectual property (IP)/security
apply known solutions to routine problems.
Evidence of Knowledge
Evidence must be provided that demonstrates knowledge of:
organisational procedures, including those covering:
data systems and data security
record keeping
privacy
IP
use of internet
safety, emergency and hazard control
relevant organisation standard operating procedures (SOPs)
ergonomics of using computers and related equipment
scope and range of available data relevant to work role
routine problems that may arise and how to identify causes
types and application of software relevant to work role.
Assessment Conditions
The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.
The collection of performance evidence:
should occur over a range of situations which include typical disruptions to normal, smooth operations and provide for demonstration of responding to problems
will typically include a supervisor/third-party report focusing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency
must include the use of appropriate tools, equipment, data and documentation
may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue.
Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.
Assessment in a simulated environment should use evidence collected from one or more of:
walk-throughs
pilot plant operation
demonstration of skills
industry based case studies/scenarios
‘what ifs’.
Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. | |
Regulatory framework | The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) privacy and intellectual property (IP) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements |
Procedures | All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following: organisation procedures relevant to data systems, data security, record keeping, privacy, internet usage and IP manufacturers’ manuals emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the organisation |
Computers or data systems | Computers or data systems are used for one or more of the following: electronic documents (typically Word, Excel, email and similar) safety, safety data and injury reporting orders, purchasing, stock levels and scheduling stock control, stores, warehousing and logistics materials hazards, labelling, materials identification and material safety data sheets (MSDSs) batch data, schedules, production planning and operations planning product quality, statistical control, production trends and quality control maintenance, maintenance planning, procedures and spare parts |
Equipment | Equipment includes one or more of the following: computers and stationary terminals/kiosks (stand alone and/or networked) mobile terminals and handheld devices smartphones and tablets printers mouse and keyboard facsimile equipment onboard terminals scanners bar coders |
Software applications | Software applications include one or more of the following: internet or intranet word processing, database and/or spreadsheet programs company/process-specific software |
Documents | Documents include one or more of the following: work orders work instructions/SOPs faxes memos tables standard letters standard reports |
Hazards | Hazards include one or more of the following: ergonomics and posture repetition strain injuries glare from monitor screens damaged cables or connections strains or injuries moving computer equipment other hazards that might arise in the job/work environment |
Routine problems | Routine problems must be resolved by applying known solutions. Routine problems are predictable and include one or more of: software problems, such as unable to access file, find correct page, send mail or input data loose or disconnected cables 'frozen' screens faulty monitors keyboard problems Known solutions are drawn from one or more of: procedures training remembered experience Non-routine problems must be reported according to relevant procedures. |
Sectors
Competency Field
Operations