Application
This unit describes the skills and knowledge to respond to internal and external requests for information about environmental management plans, policies, procedures and environmental data. Personnel are required to gather information and supply it to customers in accordance with workplace procedures. Information gathered might include environmental management requirements for specific work activities; revised plans or procedures; sampling or monitoring data; test results and trend analysis.
This unit applies to environmental technicians working in all industry sectors.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Receive and assess the request for environmental information | 1.1 | Confirm and record the source, nature and priority of the customer’s request |
1.2 | Redirect the request to relevant person | ||
1.3 | Check authority to release information according to workplace procedures and relevant personnel | ||
2 | Prepare the response | 2.1 | Identify sources and locations of required information |
2.2 | Resolve any problems with accessing information in consultation with supervisor | ||
2.3 | Extract and copy the required information | ||
2.4 | Check that the information is accurate, complete and reliable and conforms to workplace requirements | ||
2.5 | Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel | ||
2.6 | Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe | ||
3 | Provide environmental information | 3.1 | Write correspondence using clear, concise language and in the specified format |
3.2 | Check and revise text to ensure that the intended meaning is not ambiguous | ||
3.3 | Check spelling, punctuation and grammar and correct any errors | ||
3.4 | Select and use communication method according to the priority, cost and confidentiality involved and the customer’s facilities | ||
3.5 | Check that the information supplied meets the customer’s needs and, if not, take action | ||
4 | Record details of request and response | 4.1 | Record all details of the request and information supplied in accordance with workplace procedures |
4.2 | Notify other relevant personnel of request and response in accordance with workplace procedures | ||
4.3 | File or store records in the designated place in accordance with workplace procedures | ||
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Environmental
Competency Field
Data