Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Confirm organisation competitive systems and practices status

1.1

Establish number and status of competitive systems and practices techniques being used within the organisation

1.2

Identify key performance indicators (KPIs) for each technique

1.3

Identify key sections and value stream members responsible for each KPI

1.4

Identify key personnel for communications

2

Develop an open environment

2.1

Establish and maintain regular dialogue between all levels and relevant sections of the organisation

2.2

Encourage a flow of communications in both directions

2.3

Develop and maintain a formal mechanism for the flow of issues, concerns and suggestions in both directions

2.4

Develop and maintain regular and frequent communication with all key stakeholders

3

Identify significant issues

3.1

Identify current and potential issues in liaison with team members and stakeholders

3.2

Assist team members and stakeholders to formulate issues

3.3

Identify and define boundary and non-negotiable issues for all team members and stakeholders

3.4

Negotiate with team members and stakeholders over actual and potential issues

4

Proactively resolve issues

4.1

Liaise with team members and stakeholders to develop agreed and win-win solutions

4.2

Negotiate acceptable solutions in accordance with organisation practices and procedures

4.3

Obtain any required official authorisations

4.4

Consult with stakeholders to develop implementation plan

4.5

Implement solution according to plan

5

Monitor ongoing situation

5.1

Determine KPIs for plan

5.2

Check that implementation is proceeding to plan

5.3

Check for unforeseen consequences

5.4

Take action to resolve any arising issues