Application
This unit describes the skills and knowledge required to work with value stream members to improve the overall effectiveness of the value stream, so delivering greater value to the customer. It includes other organisations within the value stream or supply chain.
This unit applies to managers and team leaders with appropriate authority and others with similar authority and responsibility for working with value stream members outside their own organisation. The value streams are referred to as ‘source-to-destination’ value streams.
The unit includes the use of skills to resolve issues from one or more value stream members which impact on the overall ability of the value stream to continue to improve and offer better value to the customers. The improvement practices may (or may not) have been used previously within their own organisation, other teams and organisations within the value stream.
This unit may also be applied to service organisations applying competitive systems and practices principles.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Elements and Performance Criteria
Elements Elements describe the essential outcomes. | Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. | |
1. Establish scope of value stream activity | 1.1 | Identify key individuals within value stream organisations |
1.2 | Jointly identify possible areas of study | |
1.3 | Agree on a protocol for undertaking value stream improvement activities | |
1.4 | Confirm special conditions of activity | |
2. Study possible value stream improvements | 2.1 | Arrange meeting with suitable representatives of the value stream members |
2.2 | Agree on extent of current implementation of competitive systems and practices in value stream | |
2.3 | Agree on opportunities for improvement and current or anticipated restrictions | |
2.4 | Work with value stream representatives to determine root cause of restrictions | |
2.5 | Work with value stream member to identify possible solutions to problem | |
2.6 | Define outcomes from proposed changes | |
3. Develop a consensus approach to implementing improvements | 3.1 | Calculate cost-benefit to each value stream member from the proposed changes |
3.2 | Decide whether the proposed improvements will result in a perceived improvement to the end customer | |
3.3 | Determine ecological, economic and social sustainability impacts of the change | |
3.4 | Agree on proposed change with key stakeholders | |
4. Obtain required approvals | 4.1 | Write a formal proposal for the changes |
4.2 | Submit proposal for required approvals from stakeholders | |
4.3 | Modify proposal in liaison with all key stakeholders | |
4.4 | Obtain required sign-off in accordance with procedures | |
5. Measure and communicate gains | 5.1 | Agree indicators and metrics of success of proposed changes |
5.2 | Facilitate the collection of necessary data | |
5.3 | Arrange for the data to be analysed and presented in an agreed format to the agreed stakeholders | |
5.4 | Agree on the communication plan | |
5.5 | Liaise with stakeholders to implement changes as agreed and approved | |
6. Review change | 6.1 | Analyse results of change |
6.2 | Identify areas where planned improvements have occurred | |
6.3 | Take action to sustain improvement by standardising | |
6.4 | Identify areas which have not met predicted outcome (positive and negative) | |
6.5 | Determine cause of target not being met | |
6.6 | Take action to improve the value stream | |
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
Sectors
Competency Field
Competitive systems and practices