Application
This unit describes the skills required to deliver policing services, including engaging with individuals and communities, and providing policing services.
This unit applies to those working in a policing environment, typically in a general duties role.
The skills and knowledge described in this unit must be applied within the current legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to codes of ethics and conduct, human rights and anti-discrimination.
Those undertaking this unit would primarily work independently or under limited supervision, while performing complex tasks in a broad range of contexts. They would be required to apply decision making and problem solving skills to interpret behaviours and develop solutions.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Work with individuals/communities | 1.1 Identify individual/community profiles and points of diversity to inform policing services. 1.2 Assess individual/community needs to prioritise policing services. 1.3 Evaluate service delivery options in line with service delivery standards of agency and jurisdictions. 1.4 Identify police service options in support of individuals and community needs. 1.5 Allocate resources to meet the needs of specific individuals/communities. 1.6 Communicate operational status and matters to individuals/communities. 1.7 Respond to feedback from individuals/communities to continually improve policing service delivery. 1.8 Identify special support services available from external stakeholders for referral purposes. |
2. Engage with individuals with special needs | 2.1 Assess special needs to inform policing services. 2.2 Identify support options for actioning or referral purposes. 2.3 Provide police services in an ethical manner. |
3. Provide policing services | 3.1 Plan engagement activities, taking into account environment and resourcing factors. 3.2 Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements. 3.3 Demonstrate problem-solving/decision making skills when providing policing services. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
identifying and recognising the needs and expectations of individuals and communities
identifying cultural diversity issues and challenges to contribute to solutions
engaging with, actively listening to and responding to individuals and communities
providing advice regarding support services available to individuals and communities
developing, conducting and contributing to crime prevention and reduction activities
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
duty of care
codes of conduct
codes of ethics
human rights acts and legislation
anti-discrimination legislation
cultural, linguistic and religious diversity
freedom of information and privacy issues
capabilities, powers and authorities of services external to policing
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Consideration must be given to holistic assessment for this unit. Refer to advice in the companion volumes.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.
Competency Field
General