ELEMENT

PERFORMANCE CRITERIA

1. Engage stakeholders to support return to work activities

1.1 Working relationships are established with stakeholders in the rehabilitation and return to work process.

1.2 Information is provided on return to work status and stakeholder roles, responsibilities and obligations are confirmed.

1.3 Commitment of injured worker is gained and maintained throughout the return to work process.

1.4 Accurate and timely information is provided to all relevant stakeholders in accordance with organisational policy and procedures.

1.5 Stakeholder motivation and commitment to the process is maintained through timely and effective written and oral communication.

2. Assist injured worker with ongoing suitable employment

2.1 Active discussion with employer is maintained regarding ongoing provision of safe and suitable duties in accordance with medical clearance.

2.2 Where required, vocational counselling and training are arranged/coordinated in line with employment options which reflect the rehabilitation goal.

2.3 Conflict and non-compliance with the rehabilitation process are addressed and managed in accordance with the legislation and organisational policy and procedures.

2.4 Referrals for treatment, functional capacity evaluation and other support services are provided in accordance with organisational policy and procedures.

3. Review progress against return to work plan

3.1 Reports are requested and meetings held with the injured worker and other stakeholders to assess progress in the achievement of return to work goals and to address issues where necessary.

3.2 Problem solving is undertaken with the injured worker and other stakeholders to address issues as they arise and modify actions to maintain momentum of return to work process.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

applying legislation, regulations and policies relating to implementation and monitoring of return to work plans

reading and applying complex information such as legislation and regulations

using communication with a diverse range of people including the injured worker, supervisor, work colleagues, medical adviser etc

negotiating direction of rehabilitation and actions required

responding to diversity, including gender and disability

managing competing imperatives, motives, agendas and needs

applying procedures relating to occupational health and safety and environment in the context of injury management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures, guidelines and best practice principles relating to injury management

privacy legislation

legislation and standards to ensure confidentiality and security of information

performance standards

legislated requirements of the return to work plan

requirements of organisation's return to work policy and program

redeployment principles

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of injury management

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV402B Deliver and monitor service to clients

PSPGOV406B Gather and analyse information

PSPGOV408A Promote diversity

PSPGOV422A Apply government processes

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPPM405A Administer simple projects

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

implementation and monitoring of return to work plans in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to injury management

case studies and workplace scenarios to capture the range of situations likely to be encountered when implementing and monitoring return to work plans

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when implementing and monitoring return to work plans, including coping with difficulties, irregularities and breakdowns in routine

implementation and monitoring of return to work plans in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Characteristics of working relationships include:

trust

respect

rapport

confidence

communication

Stakeholders may be:

injured worker

supervisor/manager

doctor/specialist

claims management/insurer

case manager

return to work coordinator

approved rehabilitation provider

union

family/partner

Vocational counselling may include:

job clubs

assistance to worker with job transition

training/re-training

development

referral to vocational expert

Legislation and organisational policy and procedures may include:

workers rehabilitation/compensation legislation

allied legislation such as occupational health and safety acts, regulations and associated standards

privacy legislation

procedures to ensure confidentiality and security of information

performance standards

rehabilitation and return to work manual

public sector legislation and standards

codes of conduct

codes of ethics