Application
Not applicable.
Prerequisites
Not applicable.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Monitor injury management cases | 1.1 Progress of the injured worker is monitored against the goals and objectives of the return to work plan and/or the case management plan. 1.2 Compliance with the return to work plan is monitored in terms of agreed requirements. 1.3 Compliance with treatment protocols is monitored and action is taken on non-compliance. 1.4 Case management meetings are conducted to identify issues and barriers to successful return to work and facilitate resolution. 1.5 Changes to the return to work plan are authorised and recorded in accordance with legislation, policy and procedures. |
2. Review injury management cases | 2.1 Capacity review of injured worker is undertaken as required by legislation in accordance with organisational procedures. 2.2 Capacity for return to work is assessed and return to work/case management plans are updated to reflect current status. 2.3 Treatment and medication review is undertaken as required by legislation and case management plan, and return to work plan is adjusted as required in light of medical information. 2.4 Currency of prescribed medical certificate is reviewed and a current certificate is obtained where necessary. 2.5 Currency and content of rehabilitation and return to work plan are reviewed and adjusted to address changes in circumstances. 2.6 Case file is reviewed and case conferences are conducted at regular intervals as required by organisational procedures in order to progress claim to best possible outcome. |
3. Review injury management claim details | 3.1 Entitlements are reviewed in the light of disability and changes to personal circumstances. 3.2 Economic review is conducted in accordance with legislation to ensure entitlements are adjusted in line with economic changes for similar workers. 3.3 Claim estimates, duration and costs are reviewed and action is taken to address issues in accordance with legislation, policy and procedures. 3.4 For continuing incapacity, cases are reviewed for permanent disability entitlements in accordance with legislation, policy and procedures. 3.5 Redemption opportunities are assessed for suitable cases and recommendations are made for progressing these in accordance with organisational priorities. 3.6 Improvements to policies, procedures and processes relating to case management are identified from reviews and recommendations are made in accordance with organisational policy and procedures. |
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in: applying legislation, regulations and policies relating to injury management undertaking case management including facilitating case conferences dealing with difficult people applying analysis and review using communication with a diverse range of people responding to diversity, including gender and disability applying procedures relating to occupational health and safety and environment in the context of injury management |
Knowledge requirements Look for evidence that confirms knowledge and understanding of: legislation, regulations, policies, procedures and guidelines relating to injury management privacy legislation procedures to ensure confidentiality and security of information public sector management acts reporting requirements equal employment opportunity, equity and diversity principles public sector legislation such as occupational health and safety and environment in the context of injury management |
Evidence Required
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. | |
Units to be assessed together | Pre-requisite units that must be achieved prior to this unit:Nil Co-requisite units that must be assessed with this unit:Nil Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to: PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector |
Overview of evidence requirements | In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms: the knowledge requirements of this unit the skill requirements of this unit application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework) monitoring and review of injury management cases in a range of (3 or more) contexts (or occasions, over time) |
Resources required to carry out assessment | These resources include: legislation, policy, procedures and protocols relating to monitoring and review of injury management cases case studies and workplace scenarios to capture the range of situations likely to be encountered when monitoring and reviewing injury management cases |
Where and how to assess evidence | Valid assessment of this unit requires: a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when monitoring and reviewing injury management cases, including coping with difficulties, irregularities and breakdowns in routine monitoring and review of injury management cases in a range of (3 or more) contexts (or occasions, over time) Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as: people with disabilities people from culturally and linguistically diverse backgrounds Aboriginal and Torres Strait Islander people women young people older people people in rural and remote locations Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of: case studies portfolios questioning scenarios authenticated evidence from the workplace and/or training courses |
For consistency of assessment | Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. | |
Return to work plan is: | agreed blueprint for injured worker to return to work with: suitable duties physical restrictions agreed hours supervision arrangements |
Action on non-compliance may include: | drawing up an action plan |
Case management meetings may include: | case conferences case review meetings formal briefings on progress |
Legislation, policy and procedures may include: | workers rehabilitation/compensation legislation allied legislation such as occupational health and safety acts, regulations and associated standards privacy legislation procedures to ensure confidentiality and security of information performance standards rehabilitation and return to work manual claims management manual public sector legislation and standards codes of conduct codes of ethics |
Regular intervals may include: | monthly |
Changes to personal circumstances are: | determined by medical evidence and legislation and may include: home help aids |
Adjustments may include: | continuing payments increasing payments decreasing payments discontinuing payments |
Redemption opportunities may include: | a capital payment to a worker to redeem: a liability to make weekly payments a liability to pay compensation under the legislation a liability for loss of future earning capacity |
Sectors
Not applicable.
Competency Field
Injury Management.
Employability Skills
This unit contains employability skills.
Licensing Information
Not applicable.