ELEMENT

PERFORMANCE CRITERIA

1. Monitor and deal with debtors

1.1 Cases with outstanding debt on tenures are investigated to assess options or solutions in accordance with organisational procedures.

1.2 Documentation is prepared outlining options or solutions and is directed to the applicant in accordance with organisational practices and procedures.

1.3 A satisfactory outcome is negotiated where appropriate.

1.4 Where a satisfactory outcome cannot be negotiated for outstanding moneys on tenures, recovery procedures are instigated in accordance with organisational procedures and guidelines.

1.5 Endorsement of documentation is obtained from personnel with delegated authority.

2. Liaise/negotiate with stakeholders

2.1 Issues that require liaison or negotiation with stakeholders are identified.

2.2 All the facts are gathered prior to any discussions or correspondence.

2.3 Communication skills are used to establish the needs of the stakeholder.

2.4 Options to resolve the issues in question are presented to the stakeholder.

2.5 The outcome of the negotiations is confirmed as satisfactory to all parties involved.

2.6 Unresolved issues are referred to the appropriate arbitrator.

3. Review applications for compliance

3.1 Applications are checked to ensure all legal requirements have been met during processing.

3.2 Departmental and government policies are shown to have been considered and complied with in the application.

3.3 Any amendments required to be made to the application being reviewed are directed to the appropriate personnel for attention.

3.4 The review is conducted in accordance with organisational practices and procedures.

4. Review development applications

4.1 The tenure/ownership of the area that is the subject of the development application is established.

4.2 An assessment is made to identify the impact of the likely effects of the proposal as submitted on the tenure.

4.3 A check is made to ensure that any proposal is in accordance with legislative requirements and policies relating to the tenure.

4.4 Organisational practices and procedures are followed for the review and assessment of the development application.

4.5 Endorsement of the approval/refusal of the development is made in accordance with organisational procedures.

4.6 Documentation associated with the review is prepared and directed following organisational best practice requirements.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

interpreting legislation, regulations, policies and practices relating to public land management

negotiating payment options

deciding recovery options for rent arrears

liaising/negotiating satisfactory outcomes with diverse stakeholders

responding to diversity, including gender and disability

identifying non-compliance with legislation and policy

applying public sector legislation including occupational health and safety and environment in the context of public land management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation and regulations relating to public land administration, native title, land management and development

land tenure and ownership

organisational regulations and policies relating to tenure administration

organisational policies relating to land development

organisational polices relating to rental arrears

comprehensive knowledge of land title system

plan registration and preparation of dealings

organisational delegations

public sector legislation including occupational health and safety and environment in the context of public land tenure management

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC501B Promote the values and ethos of public service

PSPFIN501A Apply public sector financial policies and processes

PSPGOV503B Coordinate resource allocation and usage

PSPLAND502A Develop and market public land

PSPLEGN501B Promote compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

management of public land tenures and applications in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to management of public land tenures and applications

case studies and workplace scenarios to capture the range of situations likely to be encountered when managing public land tenures and applications

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing public land tenures and applications, including coping with difficulties, irregularities and breakdowns in routine

management of public land tenures and applications in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Options or solutions may include:

payment plans

forfeiture of tenure

waiver of rental

waiver of fees

deferral of payments

rent rebate

arrears notice

writs

judgments

Organisational procedures may include:

regulatory requirements

industry practices

manual or electronic applications

Organisational procedures may be specified in:

office practice guidelines

workplace notices

computer training manuals

Issues that require liaison or negotiation may be:

rental

valuation

purchase price

conditions

covenants

fencing

access

Stakeholders may be:

solicitors

government authorities

Local Government

tenure holders

Appropriate arbitrator may be:

mediator

panel

land board

land court

land and environment court

auditor

Legal requirements may be:

fees

native title

environmental

community use

scheduled forums

Departmental and government policy may be specified in:

organisational guidelines

executive directives

departmental/unit/organisational memos/circulars

Development applications may be for:

extractive industry

agricultural development

commercial development

industrial development

subdivision

utilities

Organisational best practice requirements may be:

quality client service

quality system documentation