This unit of competency involves the skills and knowledge required to develop, implement, review and evaluate communication strategies and to promote communication techniques in the work place. It includes developing communication strategies by identifying and maintaining communication pathways.

The unit is applicable to personnel who have an organisational wide role in the development and management of communication strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop communication strategies

1.1

Strategies for internal and external dissemination of information are developed to meet organisational requirements

1.2

Special communication needs are identified when developing strategies to avoid discrimination in the organisation

1.3

Communication strategies are analysed, evaluated and revised to ensure they are effective

2

Establish and maintain communication pathways

2.1

Communication pathways are established to meet requirements of organisation and personnel

2.2

Communication pathways are maintained and reviewed to ensure personnel are updated on relevant information

3

Promote use of communication strategies

3.1

Information is provided to all areas of the organisation to facilitate communication strategy implementation

3.2

Communication techniques are articulated and modelled to personnel, in accordance with organisational procedures

3.3

Personnel are given guidance about adapting communication strategies to suit a range of contexts

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Public Safety

Communication