Application
This unit of competency involves the skills and knowledge required to manage and develop human resources to achieve organisational operational objectives. The unit applies to personnel who have a specific human resources role within a public safety organisation. Whilst some aspects may be applied in a typical management role, it has a more specialist focus beyond human resource requirements for team leaders and managers. No licensing, legislative or certification requirements apply to this unit at the time of publication. |
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA | ||
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Lead and motivate people | 1.1 | Goals personnel and teams to optimise achievement in work tasks are established and agreed |
1.2 | Advice and support sensitive to the individual's needs is provided to personnel in the performance of their duties | ||
1.3 | Activities are undertaken to achieve commitment to common goals | ||
1.4 | Initiative and innovation are recognised and encouraged | ||
1.5 | Achievements are recognised and communicated within the organisation | ||
2 | Undertake human resource planning | 2.1 | Human resource needs are determined and/or reviewed within anticipated operational needs and allocated budget |
2.2 | Alternatives for staffing levels which clearly demonstrate returns to the organisation are analysed | ||
2.3 | Contingency plans for staffing which meet key provisions of the human resource plan are developed | ||
2.4 | Existing competencies of staff are compared with the needs of the organisation and/or work group | ||
2.5 | Staffing levels are planned and negotiated with stakeholders within the organisational framework to achieve maximum efficiency of operations | ||
3 | Develop and facilitate performance | 3.1 | Performance criteria are negotiated and agreed upon with individuals, teams and work groups |
3.2 | Performance criteria are reviewed as circumstances change | ||
3.3 | Performance appraisal is conducted, based on clearly established and agreed performance criteria | ||
3.4 | Strategies to rectify performance shortfalls and recognise success are identified | ||
3.5 | Performance problems are addressed confidentially and in a constructive and timely manner, in accordance with organisational procedures | ||
3.6 | Selections, transfers and promotions are made, in accordance with organisational policies and are supported with documented information | ||
3.7 | Mechanisms are developed and implemented for the identification of human resource development needs within the work group and/or organisation taking into account the strategic plan for the organisation | ||
4 | Facilitate training, educational and development opportunities | 4.1 | Information on planned training events is made available throughout the organisation |
4.2 | Training, educational and development plans are included as part of an individuals and/or team performance plan | ||
4.3 | Individual and/or team access to and participation in training, educational and development opportunities is facilitated | ||
4.4 | Coaching and mentoring strategies are used to develop personnel in an environment of change | ||
4.5 | Training, educational and development opportunities to enhance individual, team and organisational performance are identified | ||
5 | Develop and implement issue resolution and grievance procedures | 5.1 | Problem solving and/or issue resolution procedures are established within legislative requirements and organisational guidelines |
5.2 | Grievances and complaints are managed in a timely and caring way to optimise likelihood of a favourable outcome for all parties, in accordance with organisational policies and procedures | ||
5.3 | Individual rights and obligations under industrial awards and/or agreements and legislation are documented and communicated in a clear and concise manner using appropriate language | ||
5.4 | Hearings, interviews and meetings are conducted within the principles of industrial democracy and are participative and use consultative processes | ||
5.5 | Relevant industrial parties are identified and invited to participate in the resolution process | ||
6 | Manage disciplinary matters | 6.1 | Disciplinary matters are implemented, in accordance with organisational policies and procedures |
6.2 | Investigations are conducted in a caring and confidential manner to maintain performance and morale | ||
6.3 | Feedback is provided promptly | ||
6.4 | Appeals processes are instituted, in accordance with organisational policies and procedures | ||
6.5 | Deficiencies in procedures are recognised and recommendations for change are made |
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. |
Range Statement
Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide. |
Sectors
Public Safety |
Competency Field
Management |