The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.

Prerequisite Unit/s

Nil

ELEMENT

PERFORMANCE CRITERIA

1. Use communication systems and equipment

1.1 Equipment is used and operated safely to support communications consistent with organisation's policies and procedures

1.2 Communication equipment and techniques are selected to best meet the task, context and needs of the situation

1.3 The communication system is correctly utilised to facilitate transmission and reception

1.4 Communication systems are operationally maintained according to organisation's policies and procedures

2. Transmit and receive communications

2.1 Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation's policy and procedures

2.2 Contact is acknowledged, communication is confirmed and action initiated

2.3 Communication faults and deficiencies are reported according to organisation's policy and procedures

2.4 Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication

2.5 Communication is processed and recorded in accordance with organisation's policies and procedures

3. Maintain communications equipment

3.1 Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures

3.2 Faulty equipment is identified and noted for repair

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

clean and service communication equipment according to organisational procedures

report communication faults and deficiencies according to organisational procedures

use verbal communication procedures consistent with the organisation's communication system

utilise the organisation's communication processes and systems

Required Knowledge

organisational policy and procedures relevant to the operation of communication equipment

range of communication equipment available to the organisation

the organisation's communication system

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment

Context of assessment

Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment

Specific resources for assessment

Access to relevant communication equipment

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Communication equipment may include

personal computers and modems

radio

facsimiles

signalling devices

mobile

landline and satellite telephones

pagers

Communication systems may include

organisation's networks

communication protocols

verbal communication procedures

geographical information systems

relevant legislation such as Telecommunications Act

Verbal communication procedures may include

pro-words

phonetic alphabet

call signs

coded messages

use of abbreviations

emergency procedures

Voice procedures may include

rhythm

speed

volume

pitch

sentences

correcting mistakes

repetitions

This unit contains employability skills.