The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.
This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.
Nil
Elements and Performance Criteria | |||
Element | Performance Criteria | ||
1 | Convey and receive information and ideas | 1.1 | Communication techniques appropriate to the audience are used to present and express ideas to individuals and groups |
1.2 | Communication/interaction is sensitive to social and cultural diversity and in accordance with organisational guidelines | ||
1.3 | Client requirements are identified within the work teams/groups plans and negotiated to achieve mutually agreed outcomes to the community clients' satisfaction | ||
1.4 | Input from others is sought and valued in developing new ideas | ||
2 | Develop trust and confidence | 2.1 | Regular consultation is undertaken with a range of internal and external clients |
2.2 | Interpersonal styles and methods are adjusted/adapted to the social and cultural environment | ||
2.3 | Issues raised through consultations are dealt with and resolved promptly or referred to the appropriate personnel for resolution | ||
2.4 | The outcomes of consultation are made known promptly to stakeholders | ||
3 | Interact with others with professional integrity | 3.1 | Dealings with others are conducted with professional integrity and consistent with the code of ethics |
3.2 | Difficult situations are resolved to achieve outcomes which are acceptable to the participants and the organisation | ||
3.3 | Interactions reflect respect, compassion and recognise diversity | ||
4 | Build and maintain effective networks | 4.1 | Contact with a comprehensive range of service agencies is established according to community or organisational protocol and practice |
4.2 | Effective working relationships are established with key people in relevant agencies and services | ||
4.3 | Other agency principles, objectives and guidelines are identified and analysed for common and complementary purpose | ||
4.4 | Support and referral requirements of other agencies are identified, recorded and consulted | ||
4.5 | Concerns held by other agencies are anticipated | ||
4.6 | confirmed and addressed positively, honestly and respectfully | ||
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
communicating and negotiating with colleagues, supervisors and subordinates overtly displaying professionalism in all day to day work activities counselling and mentoring colleagues motivating, leading and directing individuals/teams responding to the concerns of individuals and work teams formal and informal monitoring of work performance networking |
Required Knowledge |
jurisdictional laws policies and procedures and in particular those related to work practices rostering and workplace agreements and disciplinary procedures organisational policy and procedures covering operational safety issues/practices professionalism as expressed through an organisation's 'Codes of Ethics/Codes of Practice' general and/or specialised policing tasks as appropriate to area of supervision the organisation's corporate goals, plans and strategies strategies to motivate and promote working relationships work performance review processes and mechanisms principles of networking mentoring/coaching/developing others goal setting recognising individual differences |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential for this unit that competence be demonstrated in the ability to develop effective and sound internal and external relationships which facilitate the achievement of planned outcomes Consistency in performance Evidence of competence must be assessed over time in a range of workplace or simulated situations |
Context of and specific resources for assessment | Context of assessment Evidence should be gathered over a period of time in a range of actual or simulated workplace environments Specific resources for assessment No special requirements |
Guidance information for assessment | Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package. |
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Information and ideas may be derived from | departmental information computer information systems internal and external intelligence community information community groups local/national/international media other organisations colleagues team members, self, other policing personnel provision of intelligence regarding local activities passing on of information/feedback on community response to team's presence/actions suggestions for new ways to tackle local issues offers to establish new community policing ventures requests for specialised assistance |
Clients may include | internal (colleagues, supervisors, other police personnel) or external (government/non-government agencies, local community services including ethnic communities and groups, businesses, individuals) |
Interpersonal styles and methods relate to the manner in which | the verbal and non-verbal communication processes are undertaken and reflect the officer's concepts of social/cultural equity and professionalism |
Support may include | personal assistance advice brokering of new contacts mentoring referrals, etc |
Codes of ethics refer to | the organisation's established gazetted or implied guidelines for professional policing practice |
Networks may be internal or external to the organisation and/or the workplace and could include linkages with | internal departments/sections community grouped/individuals local businesses local disadvantaged support groups |
Difficult situations may include | formal and informal complaints situations requiring mediation |
The required outcomes described in this Unit of Competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this Unit of Competency is packaged, will assist in identifying Employability Skill requirements.