Application
This unit is appropriate for those working in a management or supervisory role at worksites within:
Civil construction
Coal mining
Drilling
Extractive industries
Metalliferous mining
Prerequisites
Not applicable.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Establish and maintain the framework for the quality system | 1.1. Access, interpret and apply compliance documentation relevant to the work activity 1.2. Develop, document and have the quality system approved 1.3. Include implementation responsibilities and duties of the quality system in job descriptions and duty statements for all relevant personnel 1.4. Identify, source and provide the resources for the operation of the quality system in a timely and consistent manner 1.5. Provide information on the quality system and its procedures in a readily accessible location and in a clear format for relevant personnel |
2. Establish a collaborative process | 2.1. Establish and maintain collaboration processes with relevant personnel and enact consultation processes 2.2. Address issues raised promptly and appropriately in accordance with procedures for issue resolution 2.3. Inform relevant personnel of outcomes resulting from collaboration |
3. Establish and maintain procedures for identifying and assessing quality issues | 3.1. Identify existing and potential quality issues and trends from the quality records system 3.2. Implement and develop system procedures for the ongoing identification of existing and potential quality issues 3.3. Monitor changes to the workplace to determine if additions or modifications to the quality system are required |
4. Design procedures for treatment of quality issues | 4.1. Implement and develop system procedures to treat quality in accordance with legislation, code of practice and trends identified from the quality system 4.2. Implement and develop system procedures for applying interim solutions until permanent treatment measures are in place when measures to treat quality issues at their source are not practical 4.3. Implement and develop system procedures for ongoing treatment of the quality system based on the hierarchy of control 4.4. Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures 4.5. Implement training programs to meet quality system training requirements as part of the organisation's general training program |
5. Evaluate the organisation's quality system | 5.1. Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries 5.2. Recommend appropriate improvements to the quality system 5.3. Evaluate compliance with legislation and code of practice |
Required Skills
Required skills |
Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to establish and maintain a quality system: apply legislative, organisation and site requirements and procedures for establishment and maintenance of a quality system design quality work procedures and practices develop business plans incorporating the quality system develop quality resource plans manage quality systems implementation projects and tasks coordinate human, financial and physical resources audit the quality systems' performance implement quality change access and use appropriate technologies resolve conflict arising out of quality concern communicate ideas and information |
Required knowledge |
Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to establish and maintain a quality system: quality system principles and practice best practice quality principles and techniques industry quality benchmarks information collection and review techniques organisation's quality exporting requirements organisation's resource acquisition processes organisation's operations organisation's products and services organisation's plant and equipment continuous improvement principles organisational strategic and quality objectives human resource policies and practices risk management, principles, strategies and applications customer/client relations techniques organisational change and development processes computer applications negotiation techniques statistics |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following: knowledge of the requirements, procedures and instructions for establishing and maintaining a quality system implementation of procedures and techniques for the safe, effective and efficient establishment and maintenance of a quality system the identification of the relevant information and scope of the work required to meet the required outcomes the identification of viable options and the selection of a quality management system that best meet the required outcomes working with others to undertake and complete the establishment and maintenance of a quality system consistent successful establishment and maintenance of a quality system |
Context of and specific resources for assessment | This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills. Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances. The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job. Customisation of assessment and delivery environment should sensitively accommodate cultural diversity. Aboriginal people and other people from a non English speaking background may have second language issues. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. |
Method of assessment | This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods: written and/or oral assessment of the candidate's required knowledge in undertaking of the establishment and maintenance of a quality system observed, documented and/or first hand testimonial evidence of the candidate's: implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes identification of the relevant information and scope of the work required identification of viable options and the selection of a quality system that best meet the required outcomes consistent achievement of required outcomes first hand testimonial evidence of the candidate's: working with others to undertake and complete the establishment and maintenance of a quality system provision of clear and timely required support and advice on the establishment and maintenance of a quality system |
Guidance information for assessment | Consult the SkillsDMC User Guide for further information on assessment including access and equity issues. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Compliance documentation may include: | legislative, organisation and site requirements and procedures manufacturer's guidelines and specifications Australian standards Employment and workplace relations legislation Equal Employment Opportunity and Disability Discrimination legislation |
Quality system may include: | quality policy quality system and site procedures site-specific work instructions consultative processes product specifications service standards quality records quality policies quality procedures quality programs |
Relevant personnel may include: | managers supervisors quality officer/manager laboratory personnel all site personnel contractors |
Resources may include: | people finance buildings/facilities technology information |
Consultation may include: | consultation with environmental and laboratory personnel issue resolution procedures collaboration employee representatives site personnel statutory/legal authorities |
Quality issues may include | product specification or defects delivery requirements customer service expectations product testing site inspections checklists quality issues identification processes non-compliance reports customer feedback sales staff feedback allocation of responsibilities and duties identification of quality issues treating quality issues interim solutions dealing with unplanned incidents and events consultation communication monitoring review and improvement of the system assessment of compliance record keeping reporting training organisational quality guidelines organisational aims issue resolution quality records system |
Legislation may include: | maintenance of statutory/legal records provision of information and training regulations and code of practice and procedures relating to statutory/legal compliance site representatives and committees issue resolution |
Monitor may include | review of written reports performance appraisal auditing procedures periodical review of procedures |
Sectors
Quality
Competency Field
Refer to Unit Sector(s).
Co-Requisites
Not applicable.
Employability Skills
This unit contains employability skills.
Licensing Information
Refer to Unit Descriptor.