SFIPRO402
Manage a product recall


Application

This unit of competency describes the skills and knowledge required to prepare for and manage a seafood product recall. It includes the ability to determine sources of problems, report non-conformance, take decisions to implement a recall, communicate to stakeholders and conduct post-recall reviews.

The unit applies to individuals who manage the processes involved in accepting and disposing of recalled seafood product that are found to be an unacceptable risk.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

Elements

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Gather evidence to determine advisability of product recall

1.1 Monitor information and inputs from production, regulators or customers to ensure conformance with specifications

1.2 Analyse non-conformance and conduct risk assessment to determine source of problem and potential outcome

1.3 Report non-conformance of a scale to warrant recall action to appropriate personnel or agencies

1.4 Make decision to recall product in a timely manner

1.5 Develop protocol for engaging the media during the recall and seek agreement between the relevant parties

2. Manage recall process and associated record keeping

2.1 Develop protocol for acceptance of recalled product and seek agreement between the relevant parties

2.2 Communicate to all personnel on the need and level of isolation of returned product

2.3 Maintain accurate records of current stocks and returned product throughout recall period

2.4 Store records according to third-party requirements

3. Oversee re-introduction, disposal and/or destruction of recalled product

3.1 Isolate returned product from current stocks, product or facilities in a manner consistent with the level of recall

3.2 Implement disposal or destruction processes according to third-party procedures

4. Conduct post-recall review

4.1 Initiate review encompassing all aspects of recall

4.2 Prepare comprehensive report identifying source of problem

4.3 Develop recommendations to prevent re-occurrence and forward to appropriate personnel or agencies

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill

Description

Reading

Uses records for traceability

Writing

Writes media releases for print and electronic media sources and communications to personnel

Numeracy

Estimates time, including use-by dates and product shelf life

Analyses production data

Navigate the world of work

Monitors adherence to legal and regulatory standards and responsibilities for self and others

Interact with others

Uses appropriate language and communication skills to facilitate discussions regarding actions to be undertaken for product recalls

Get the work done

Uses a computer, keyboard and software to prepare policies, protocols and plans for a product recall


Sectors

Seafood Processing (PRO)