This unit describes the performance outcomes, skills and knowledge required to plan the provision of hair services for special events such as weddings, parties and balls. Services could be for individuals or groups and may involve a series of preparatory services prior to the event and styling services on the day in or outside the salon. It requires the ability to identify customer needs and preferences, determine final designs, provide costings and schedule all services.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing or barber salons. They use discretion and judgement to plan all client services and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with four different clients to establish their needs for different special events to be chosen from the following types:

weddings

formal functions or balls

parties

calculate and present documented costings for each of the above clients for a series of services to include:

preparatory services leading up to event

trialling and adjustment of hair designs

event day services

combine at least two of the following for each of the above costings:

haircutting services

hair colouring or lightening services

hair extension services

hair styling and finishing services

men’s general grooming services

prepare a schedule to complete all costed services for at least two of the above clients.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in achieving hair designs that complement event requirements, clothing style and client characteristics

current and classic haircut, colour and design looks

full details of the organisation’s service range for cutting, colouring and styling:

costs for individual services

times to complete services

full details of the organisation’s home care products range

methods to determine and present costings for a series of services for multiple participants

effective allocation of human, equipment and stock resources required to provide event day services

network of contacts for service referrals to other professionals.

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure use of:

clients with different needs for special events; these can be:

paying clients in a hairdressing or barbering industry workplace, or

individuals who participate in role plays or simulated activities within a training organisation

client reception and sales area with:

reception desk

computer with booking software currently used by the hairdressing or barbering industry

display of professional products for retail sale

hairdressing or barbering service workstations suitable for completing client consultations with:

one mirror per workstation

one adjustable client services chair per workstation

visual aids to assist consultation:

hair magazines

fashion magazines

product colour charts

template formats for:

providing costings

scheduling services.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Hairdressing

Client Services