Application
This unit describes the performance outcomes, skills and knowledge required to conduct financial transactions for the sale of products and services within a personal services environment.
It requires the ability to operate point-of-sale equipment, handle cash, complete sales and reconcile takings.
This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In this environment they work within known routines and guidelines and use a limited range of equipment.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Operate point-of-sale equipment. | 1.1 Open and close point-of-sale terminal. 1.2 Clear point-of-sale terminal and transfer tender. 1.3 Conduct cash handling processes. 1.4 Maintain change supplies and cash float in point-of-sale terminal. 1.5 Attend to active point-of-sale terminals. 1.6 Complete records of transaction errors. 1.7 Maintain adequate supplies of dockets, vouchers and point-of-sale documents. |
2. Complete point-of-sale transactions. | 2.1 Enter sales information into point-of-sale equipment. 2.2 Communicate payment required and identify method of payment. 2.3 Process cash and non-cash transactions. 2.4 Issue correct change, receipts and complete sale documentation as required. |
3. Complete refund. | 3.1 Explain refund policy and procedure to client. 3.2 Confirm refund requirements and options for exchange with client. 3.3 Complete transaction to issue refund, receipts and sales documentation as required. |
4. Remove takings from register or terminal. | 4.1 Balance register or terminal at designated times throughout business operation. 4.2 Separate and secure cash float from takings prior to balancing. 4.3 Supply change to register or terminal as required. 4.4 Interpret register or terminal reading or print out. 4.5 Remove and transport cash and non-cash documents according to organisational security policies and procedures. |
5. Reconcile takings. | 5.1 Count cash and calculate non-cash documents. 5.2 Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings. 5.3 Report discrepancies to supervisor. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
operate electronic point-of-sale equipment to accurately perform each of the following transactions on at least two occasions:
cash sales
non-cash sales:
credit card
EFTPOS
refunds/exchanges
demonstrate the following secure payment handling procedures for all transactions listed above:
balancing point-of-sale terminal
calculating non-cash documents
clearing terminal and transferring tender
counting cash
determining change required and denominations of change
ensuring security of cash and non-cash transactions
maintaining cash float
opening and closing of point-of-sale terminal
recording takings
securing cash and non-cash transactions
tendering change.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
cash and non-cash handling procedures:
balancing point-of-sale equipment
change required, denominations of change and tendering change
clearance of terminal and transference of tender
counting cash
maintenance of cash float
opening and closing point-of-sale terminal
recording takings
security of cash and non-cash transactions
organisational policies and procedures relevant to financial transactions:
cash handling security
exchanges and returns
operation of point-of-sale equipment
point-of-sale transactions
work health and safety
functions and procedures for operating point-of-sale equipment:
cash register
EFTPOS terminal
barcode scanner
relevant federal, state or territory legislation:
consumer protection
privacy
GST
work health and safety.
Assessment Conditions
Skills must be demonstrated in a personal services salon environment; this can be:
a industry workplace or
a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.
Assessment must ensure access to:
paying clients, both new and regular, with different transaction requirements, who have the expectation that the services provided reflect those of a commercial business
relevant workplace documentation:
organisational policies and procedures relevant to financial transactions
manufacturer instructions.
Assessment must ensure use of:
computer with salon software system
point-of-sale equipment that can process credit cards and EFTPOS transactions
relevant point-of-sale documents:
stock, inventory and price lists
financial transaction dockets and slips
credit and product return slips
sample debit and credit card vouchers.
Assessment activities that allow the individual to:
complete financial transactions within commercially realistic speed, timing and productivity
demonstrate competency in an environment reflective of real work situations
manage tasks and contingencies in the context of the job role.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
Skill | Description |
Numeracy skills to: | estimate the total cost of transaction to determine accuracy of point-of-sale equipment count change required during cash transactions. |
Sectors
Cross-Sector
Competency Field
Client Services