Application
This unit applies to crematorium staff required to supervise others. It requires the application of communication, planning, organising and supervisory skills to ensure efficient operations and to meet planned outcomes. | |
Prerequisites
Nil | |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Confirm and advise cremation requirements. | 1.1 | Liaise with appropriate personnel to confirm cremation requirements. |
1.2 | Advise relevant staff of workplace policies and procedures, and relevant legislation for carrying out cremations as required. | ||
1.3 | Review and communicate cremation schedules to appropriate personnel. | ||
1.4 | Advise appropriate personnel of special requirements and cremation procedures as required. | ||
1.5 | Advise relevant staff of cremation equipment operations according to workplace policies and procedures, and relevant legislation. | ||
2 | Supervise conduct of cremations. | 2.1 | Monitor cremation schedules to assist with efficient operations. |
2.2 | Assist staff to resolve scheduling difficulties and deal with contingencies. | ||
2.3 | Monitor conduct of cremations according to workplace policies and procedures, and relevant legislation. | ||
2.4 | Address general and technical problems that arise during and after cremation and assist staff in their resolution as appropriate. | ||
2.5 | Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action. | ||
2.6 | Monitor relevant documentation and take corrective action as required. |
Required Skills
Required skills |
communication skills, including active listening and questioning techniques and clear and direct communication to liaise with relevant parties, and confirm and communicate work requirements literacy and numeracy skills to review and monitor cremation schedules and complete required documentation planning and organisational skills to advise staff of cremation requirements and monitor cremation schedules customer service skills to maintain confidentiality of client information teamwork skills to coordinate and supervise staff in performance of required tasks problem-solving skills to identify and resolve problems that may arise during cremations. |
Required knowledge |
in-depth knowledge of relevant federal, state or territory, and local government legislation and regulations relating to OHS and conduct of cremations relevant workplace policies and procedures regarding conduct of cremations crematorium operation procedures, including procedures for operating and maintaining cremation equipment social, religious and cultural differences and traditions in relation to cremations professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved roles and duties of crematorium personnel. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: the co-ordination of required personnel, tools, equipment and machinery and monitoring of operations to ensure all cremations are conducted safely and efficiently and in accordance with work specifications and burial schedules knowledge of regulatory requirements and methods for cremations and ability to deal with breaches use of sensitive and empathetic verbal and non-verbal communication with the bereaved and clear and accurate communication with colleagues supervising cremations on multiple occasions to ensure consistency of performance and ability to respond to different situations. |
Context of and specific resources for assessment | Assessment must ensure: demonstration of skills within a facility where human remains are cremated access to relevant documentation, such as cremation schedules. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of candidate identifying cremation requirements, advising relevant personnel and monitoring conduct of cremations, including liaising with staff to resolve scheduling or other difficulties written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures regarding conduct of cremations review of workplace documents completed by candidate review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SIFBCR012A Arrange and oversee viewings of cremations. | |
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Appropriate personnel may include: | drivers or riders customer service staff sales consultants sales coordinators supervisors cemetery or crematorium managers chapel attendants chapel assistants crematorium operators grounds people gardeners horticulturalists leading hands. |
Workplace policies and procedures may include: | personal presentation communication protocols quality assurance procedures OHS procedures emergency procedures, including fire and accident procedures. |
Relevant legislation and regulations may include: | OHS Crematorium Acts cemetery Acts and by-laws local government regulations Lands Act Births, Deaths and Marriages Registration Coroner's Act Public Health Act Environment Protection Act Worksafe Australia certification and standards Privacy Acts. |
Special requirements may include: | social, cultural and religious requirements, such as: dress standards time required between death and cremation. |
Contingencies may include: | technical problems transport breakdowns scheduling delays. |
Potential or actual breaches may include: | incomplete documentation inappropriate staff behaviour inappropriate response to client behaviour inefficient work performance. |
Relevant documentation may include: | cremation documentation council permits schedule running sheets cemetery plans or maps. |
Sectors
Sector | Funeral Services |
Competency Field
Burials and Cremations | |
Employability Skills
This unit contains employability skills. | |
Licensing Information
Not applicable.