Application
This unit describes the performance outcomes, skills and knowledge required to arrange chapel bookings, receive and transfer coffins and caskets, and ensure the ongoing maintenance of chapels. It applies to funeral home, cemetery and crematorium staff working with relative autonomy according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Operate a chapel. | 1.1 Establish daily work requirements to assist with efficient chapel operations. 1.2 Review and communicate daily chapel schedules to funeral personnel and relevant staff. 1.3 Maintain operating hours for chapel each day according to schedules. 1.4 Receive, place and transfer coffins and caskets according to special requirements. 1.5 Check coffin and casket nameplates against chapel register. 1.6 Assist funeral personnel and external suppliers as required. |
2. Maintain a chapel. | 2.1 Maintain cleanliness of chapel according to daily schedules. 2.2 Conduct regular maintenance checks. 2.3 Undertake minor repair and report maintenance issues as required. 2.4 Document maintenance and repair activities. |
Evidence of Performance
Evidence of the ability to:
register, record and check chapel bookings according to workplace policies and procedures
implement daily chapel operation and maintenance activities in an efficient manner and in accordance with scheduled bookings.
Evidence of performance of coordinating chapel operations for two or more funerals is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
workplace policies and procedures regarding chapel operation procedures
basic chapel operation procedures, including:
recording and checking chapel bookings
placing and removing signs and floral tribute markers
checking and completing relevant documentation, including:
funeral service details
celebrant instructions
applications for burial
certificates of burial or delivery for cremation
schedule running sheets
transfer documents
preparing and operating electronic coffin or casket lowering equipment
roles and responsibilities of personnel in relation to chapel operations
social, religious and cultural differences and traditions in relation to chapel operations, including:
orientation of coffin or casket
lighting and placement of candle
placement of flowers
placement of photographs
professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved.
Assessment Conditions
Skills must be demonstrated in a chapel within a funeral home or cemetery and crematoria workplace:
using suitable equipment and resources, including:
chapel equipment, including floral tribute markers and audio equipment
documentation, including chapel schedules and bookings
under industry operating conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
speed and timing requirements that reflect commercial operating conditions
interaction with relevant personnel
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cemetery and Crematoria
Competency Field
Cemetery and Crematoria Administration and Coordination