Application
This unit applies to funeral home and cemetery and crematorium staff required to present to various student and community groups. | |
Prerequisites
Nil | |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Prepare presentations. | 1.1 | Liaise with appropriate staff to identify presentation requirements. |
1.2 | Select presentation strategies to meet presentation requirements. | ||
1.3 | Select and prepare aids and materials to support delivery of presentations according to presentation strategies and audience requirements. | ||
2 | Address student and community groups. | 2.1 | Schedule presentations according to client requirements. |
2.2 | Provide client groups with general information about the funeral services industry as required. | ||
2.3 | Address client groups according to workplace policies and procedures. | ||
2.4 | Identify and use instructionand communication techniques appropriate for client group. | ||
3 | Evaluate liaison activities. | 3.1 | Apply feedback and review procedures according to workplace policies and procedures. |
3.2 | Undertake self-assessment of performance according to workplace policies and procedures. | ||
3.3 | Respond to feedback from audience according to workplace policies and procedures. |
Required Skills
Required skills |
interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities self-management, planning and organisational skills to prepare and conduct presentations communication skills, including active listening and questioning techniques to effectively liaise with clients to identify presentation requirements, using language and concepts appropriate to cultural differences, and using and interpreting non-verbal communication and instructional techniques appropriate to audience literacy and numeracy skills to source relevant information and interpret and use information to prepare a presentation technology skills to use a range of presentation equipment. |
Required knowledge |
funeral services industry and funeral, burial and cremation practices presentation methods and strategies workplace policies and procedures relating to workplace communication and public relations information sources on funeral services industry social, religious and cultural differences and traditions to cater to different audiences funeral services industry structure and protocols. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: preparation and presention to range of target audiences using appropriate presentation strategies, techniques and aids that enhance target audience's understanding of key concepts and ideas liaising with the community on multiple occasions to ensure consistency of performance and ability to respond to different situations. |
Context of and specific resources for assessment | Assessment must ensure: presentation of information within a commercially realistic delivery environment, such as in a meeting room or in a conference, school or community venue use of industry current equipment and support aids for presentation, which will vary according to the operational context of delivering the presentation, e.g. a microphone will be essential equipment for a large venue presentation to and interaction with a group of a size and nature that would be expected for the relevant topic or context. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of candidate making presentations to range of target audiences review of prepared presentations and materials for range of target audiences, and self-assessment reflections written or verbal questioning to assess knowledge and understanding of relevant workplace policies and procedures in relation to community liaison activities review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SIFMPR002A Prepare and conduct tours. |
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Presentation requirements may include: | outcomes of presentations type of presentation, such as: face to face via teleconferencing via closed circuit television through computer-assisted methods presentation strategies target audience location of presentation resources personnel dress code. |
Presentation strategies may include: | verbal presentations discussions questioning case studies handouts group work electronic presentations. |
Aids and materials may include: | microphone audiovisual equipment videos presentation hardware and software brochures and other handouts props interpreters assistive technology, such as audio-loops modified materials, such as large print. |
Client requirements may include: | location of presentation time of presentation length of presentation format cultural protocols or requirements access requirements, such as wheelchair access. |
Client groups may include: | student groups, such as: primary secondary tertiary community groups, such as: nursing homes Rotary, Apex, Lions and Senior Citizens community health centres special interest groups and associations. |
Generalinformation may include: | death funerals burials cremations. |
Workplace policies and procedures may include: | communication protocols dress code promotion of organisation feedback and review procedures. |
Instruction andcommunication techniques may include: | providing opportunities for participants to seek clarification using language and concepts appropriate to cultural differences summarising key concepts and ideas at strategic points to facilitate participant understanding monitoring participant responses. |
Sectors
Sector | Funeral Services |
Competency Field
Client and Customer Service | |
Employability Skills
This unit contains employability skills. | |
Licensing Information
Not applicable.