Element

Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Determine appropriate therapy.

1.1. Determine appropriate therapy based on client assessment and available salon scalp therapies and procedures.

1.2. Propose a treatment plan including costs according to the selected therapy.

1.3. Confirm treatment plan with the client.

2. Provide therapy.

2.1. Prepare treatment area, according to salon procedures.

2.2. Provide remedial therapy according to the treatment plan.

2.3. Apply topical treatments according to the treatment plan.

3. Counsel client and review treatment.

3.1. Counsel client regarding beneficial home hair care treatments, routines and lifestyle adjustments.

3.2. Use questioning and visual examination to review treatment progress and improvement outcomes.

3.3. Adjust or vary treatment where indicated as an outcome of review.

3.4. Update client treatment record regularly.

Required skills

communication skills to:

consult with clients

gather information from clients

respond to hair and scalp analysis and recommend hair and scalp treatment services

provide advice on:

beneficial home hair care treatments

lifestyle adjustments

technical skills to:

perform hair and scalp analysis and recognise problem conditions

design trichological treatments

perform scalp massage movements

perform hair and scalp treatment services

literacy skills to:

interpret and follow product instructions and safety data sheets

interpret and follow relevant salon procedures

numeracy skills to:

cost remedial treatments, according to salon policy

measure and apply treatment products to minimise waste

manage treatment times

Required knowledge

the transmission routes of infectious conditions

standard infection-control precautions

signs and symptoms of common normal and abnormal scalp conditions

physical effects of various scalp treatments from the salon range

applications and efficacy of scalp treatments in the salon trichological treatments and services range

relevant health regulations

relevant salon procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge and application of relevant salon policies and procedures, and safe work practices in regard to the provision of trichological treatments

recognising common treatable scalp conditions

planning and applying scalp treatment programs as an outcome of scalp analysis

knowledge and skill in the application of a variety of scalp treatments, using a variety of techniques and procedures involving skin care.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

fully equipped workstation which includes as minimum:

an adjustable client chair

clean client gown or wrap

a plentiful supply of clean towels

relevant documentation, such as:

occupational health and safety regulations

salon procedures

product information

a range of clients with different scalp conditions

a professional hair and scalp trichological treatments products range.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the learner:

identifying appropriate treatment regimens for a range of scalp conditions

performing a variety of treatment processes

completing client records relevant to scalp treatments

written or verbal questions to assess knowledge and understanding, including:

the transmission routes of infectious conditions

standard infection-control precautions

signs and symptoms of common normal and abnormal scalp conditions

physical effects of various scalp treatments from the salon range

applications and efficacy of scalp treatments in the salon trichological treatments and services range

relevant health regulations

relevant salon procedures

review of portfolios of evidence and third-party reports of on-the-job performance.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another—they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended for example:

SIHHHSC404A Perform trichological assessments

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clients may include:

men

women

children

new or regular clients with routine or special needs

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Available salon scalp therapies and procedures may include:

creams for scaly problems

premixed creams

creams mixed by a pharmacist at the request of a treating operator

ultraviolet therapy

medicated shampoos

massage.

Treatment plans may include:

client details

diagnosis

single or multiple clinical treatments

recommended self-administered therapies

cost.

Salon policies and procedures may include:

client comfort and safety

operator safety

procedures that comply with state or territory and local government health regulations relevant to the service

environmental protection practices, such as:

waste minimisation

waste disposal

water efficiency.

Topical treatments may include:

conditioning creams

scalp peels

medicated treatments

shampoos.

Beneficial home hair care treatments may include:

application of shampoos and creams

diet modification.

Lifestyle adjustments may include:

reduced sun exposure

nutritional changes.