Application
This unit requires the application of techniques to clean both wet and dry areas as well as knowledge of cleaning equipment and materials, including key safety and environmental issues. A person undertaking this role works under guidance and supervision.
In a tourism and hospitality context this unit would usually be undertaken in conjunction with specialist operational units such as SITHACS005A Prepare rooms for guests and SITHCCC004A Clean and maintain kitchen premises.
Prerequisites
Nil
Elements and Performance Criteria
Elements and Performance Criteria | |||
Element | Performance Criteria | ||
1 | Select and set up equipment and materials. | 1.1 | Select equipment according to type of cleaning to be undertaken. |
1.2 | Check that all equipment is clean and in safe working condition prior to use. | ||
1.3 | Select and prepare suitable wet and dry cleaning agents and chemicals according to relevant manufacturer and OHS and environmental requirements. | ||
1.4 | Select and use protective clothing where necessary. | ||
2 | Clean wet and dry areas and associated equipment. | 2.1 | Take account of potential customer inconvenience in scheduling and performing cleaning tasks. |
2.2 | Prepare wet and dry areas to be cleaned and identify any hazards. | ||
2.3 | Barricade the work area, or place warning signs as appropriate to reduce risk to colleagues and customers. | ||
2.4 | Select and apply correct cleaning agents or chemicals for specific areas, according to manufacturer recommendations, safety procedures and enterprise policies and procedures. | ||
2.5 | Select and apply correct agents and chemicals for particular equipment or surfaces. | ||
2.6 | Use equipment correctly and safely. | ||
2.7 | Dispose of garbage and used chemicals according to hygiene, safety and environmental legislation requirements. | ||
3 | Maintain and store cleaning equipment and chemicals. | 3.1 | Clean equipment after use according to enterprise requirements and manufacturer instructions. |
3.2 | Carry out or arrange routine maintenance according to enterprise procedures. | ||
3.3 | Identify equipment faults and report them according to enterprise procedures. | ||
3.4 | Store equipment in the designated area and in a condition ready for re-use. | ||
3.5 | Store chemicals according to health and safety requirements. |
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit: organisational skills to prepare equipment and materials for a given cleaning context literacy skills to interpret product labels and safety instructions numeracy skills to calculate quantities of chemicals and other cleaning agents. |
The following knowledge must be assessed as part of this unit: specific requirements of state and territory OHS legislation relating to cleaning operations environmental legislation that impacts on cleaning operations safe handling of common cleaning equipment used in the relevant work context safe handling and treatment of common hazards encountered in areas to be cleaned, including all those listed in the range statement. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: understanding of the importance of cleaning services to the overall quality of service provided by the organisation ability to select and use relevant equipment and cleaning agents safely, efficiently and according to acceptable enterprise cleaning routines and timeframes demonstration of skills through cleaning both wet and dry areas completion of cleaning tasks within commercially realistic timeframes. |
Context of and specific resources for assessment | Assessment must ensure access to: areas to be cleaned, including a range of different surfaces such as carpet, marble, ceramic, wood, clay, rubber, vinyl, leather, woodwork, painted surfaces, crystal, mirrors and glass, terrazzo, slate and granite cleaning equipment and cleaning agents that reflect current industry practice, including: cleaner's trolley chemical dispenser sink and sluice sink storage areas appropriate chemicals, detergents, deodorisers, polishes and sanitisers cleaning products, including glass and multi-surface, cream and acid range of cloths, including dry, wet, lint-free and dusting toilet brush and toilet cleaning cloth protective gloves bucket, mop and floor rags range of brooms, brushes, rags and dusters for different surfaces window squeegee mop and extension poles 'wet floor' or 'cleaning in progress' signs syringe bin and tongs access to sanitary disposal systems polishing machine automatic scrubber. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of cleaning and maintenance activities oral or written questioning to assess knowledge of cleaning and maintenance procedures, materials equipment and legislation review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills | Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Equipment must include: | electrically operated equipment such as scrubbers, polishers and vacuum cleaners brushes and brooms mops and buckets dusters and pans garbage receptacles. |
Cleaning agents and chemicals may include: | general and spot cleaning agents cleaning agents for specialised surfaces, including window and glass cleaners disinfectants pesticides deodorisers furniture and floor polishes. |
OHS and environmental requirements may include: | enterprise policies and procedures related to cleaning operations and disposal of used chemicals legislation related to general workplace safety, hazardous substances, and manual handling and storage requirements enterprise security procedures. |
Protective clothing may include: | overalls jackets aprons goggles and masks gloves waterproof clothing and footwear headwear breathing apparatus. |
Wet and dry areas may include: | bathrooms bedrooms kitchens balconies private lounge areas internal and external public areas function rooms storage areas. |
Hazards may include: | spillages breakages, including broken glass wet or slippery surfaces broken or damaged furniture fumes blood needles and syringes used condoms sharp objects, including knives and skewers human waste surgical dressings fat and oil heated utensils and surfaces sharp food scraps, including bones and crustacean shells. |
Manufacturer recommendations may include: | cleaning and maintenance guidelines dosage and dilution of chemicals safety requirements. |
Routine maintenance is undertaken according to planned, preventative maintenance programs and may include: | wiping down and cleaning washing and rinsing sanitising drying out dismantling and reassembling emptying. |
Equipment faults may include: | breakdowns damage to parts, surfaces, electrical cords and connections. |
Sectors
Hospitality
Competency Field
Accommodation Services
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Licensing Information
Refer to Unit Descriptor