Application
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
The unit applies to all hospitality sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge to support product planning, marketing and strategic management activities. This is covered in other units of competency.
This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise work performance.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Source and use industry information. | 1.1.Identify sources of information on the structure and operation of the hospitality industry. 1.2.Access specific information of relevance to the hospitality industry to assist operational duties. 1.3.Obtain information on features of current and emerging hospitality products and services relevant to job role. 1.4.Use knowledge of the hospitality industry and its products and services to enhance the quality of work performance. |
2. Source and use compliance information. | 2.1.Obtain information on laws specifically relevant to the hospitality industry, and work compliantly. 2.2.Seek information on industry quality assurance schemes and use it to benefit own organisation. 2.3.Access information on career planning and equal employment opportunity (EEO) law. 2.4.Obtain information on ethical industry practices and conduct day to day hospitality activities according to those practices. |
3. Source and use information on hospitality technology. | 3.1.Source and access information on current and emerging technologies that impact on operational duties. 3.2.Use information on technology to suggest new and improved workplace practices. 3.3.Use current and emerging technology in day to day work activities. |
4. Update personal and organisational knowledge of the hospitality industry. | 4.1.Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry. 4.2.Monitor current issues and trends for the industry. 4.3.Share updated information with colleagues. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
source and document current and emerging industry information on the hospitality industry using at least three information sources listed in the knowledge evidence
source and interpret information on the following from the above sources and share with colleagues to improve knowledge of the hospitality industry:
current and emerging products and services
current issues
career opportunities
relationship between other related industries
compliance issues and quality assurance
new products, technology, techniques and services
work ethic required to work in the industry
identify ways to integrate current hospitality industry information into daily work activities to enhance the quality of work performance.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on the hospitality industry:
developers of codes of conduct or ethics
discussions with experienced industry personnel
industry accreditation operators
industry associations and organisations
industry journals, reference books and seminars
libraries and media
networking with colleagues and suppliers
personal observations and experience
plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry
training courses
unions
structure of the hospitality industry and its different sectors:
key characteristics
main functions
features and services of businesses within the local and regional industry
business relationships between different sectors
information of relevance to the hospitality industry:
economic and social significance of the hospitality industry
career opportunities within the industry
roles and general responsibilities for different jobs in the industry
key ways that information is used to enhance the quality of work performance:
improving skills and productivity
producing food items to meet current market trends and customer expectations
providing quality hospitality service
suggesting new and improved ways of doing things
working effectively with:
other sectors of the hospitality industry
suppliers
working according to:
ethical industry practices
legal requirements for self and the organisation
key characteristics and main functions of allied and related industries
primary functions of:
major cross-industry and sector-specific industry associations especially those with which the business has a relationship
trade unions in the industry
basic aspects of ethical issues specifically relevant to the hospitality industry
basic aspects of hospitality industry quality assurance processes:
industry accreditation schemes
codes of conduct or ethics
industry association membership
occupational licensing
reasons for participation and impacts of non-compliance
roles and responsibilities of individual staff members when participating in schemes
basic aspects of state, territory and commonwealth laws specifically relevant to the hospitality industry and actions that must be adhered to by hospitality businesses:
food safety
responsible service of alcohol
responsible conduct of gaming
local community protection that must be met by hospitality industry operators when delivering services and requirements to maintain the lifestyle of neighbouring residents
basic aspects of industrial relations:
award provisions
equal employment opportunity (EEO) law
rights of employees and responsibilities of employers to make merit-based employment decisions
current and emerging technology used in the hospitality industry:
catering systems
applications for electronic devices and computers
computer-aided despatch systems
food production systems
industry online booking systems
industry reservations, operations and financial and tracking systems
project management systems
social media sites.
Assessment Conditions
Skills must be demonstrated in a hospitality industry service environment. This can be:
an industry workplace
a simulated industry environment or activity for which information on the hospitality industry is sourced.
Assessment must ensure access to:
computers, printers, communication technology and information programs used to source industry information
plain English documents issued by government regulators that describe laws specifically relevant to the hospitality industry:
food safety
responsible service of alcohol
responsible conduct of gaming
local community protection.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | read the content of plain English information about laws and quality assurance processes research and sort hospitality industry information and determine information relevant to own work. |
Writing skills to: | write and summarise notes, and record information in basic documents, information sheets and files. |
Oral communication skills to: | use open and closed probe questioning to interact effectively and obtain information from: experienced industry personnel colleagues suppliers industry bodies. |
Learning skills to: | continuously update, review and maintain own knowledge of the hospitality industry. |
Technology skills to: | use a computer and keyboard use online information systems to search for information. |
Sectors
Hospitality
Competency Field
Working in Industry