- SITXCOM006A - Address protocol requirements
SITXCOM006A
Address protocol requirements
Application
Protocol issues affect a broad range of business and government activity. This unit therefore applies to people working in different roles and at different levels in many industry sectors. It applies to hospitality and tourism operations and is particularly relevant to those involved in event management and operations function coordination, tour operations and tour guiding. | |
Prerequisites
Nil | |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Source information on appropriate protocol. | 1.1 | Assess the need for protocol to be followed in given work contexts. |
1.2 | Identify relevant sources of protocol information. | ||
1.3 | Interpret relevant protocol information to inform work practice. | ||
2 | Integrate appropriate protocol procedures into work activities. | 2.1 | Identify specific work activities that require appropriate use of protocol in a timely manner. |
2.2 | Integrate the correct use of protocol into work activities. | ||
2.3 | Liaise with colleagues and other stakeholders to determine appropriate protocol requirements. | ||
2.4 | Provide appropriate information on protocol to relevant colleagues and stakeholders. | ||
3 | Update knowledge of protocol. | 3.1 | Identify and use opportunities to update protocol knowledge. |
3.2 | Share updated knowledge with customers and colleagues as appropriate, and incorporate into day-to-day working activities. |
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit: research skills to identify and access information on protocol literacy skills to interpret protocol information numeracy skills to work with concepts around order and timing, such as for speakers or dignitaries. |
The following knowledge must be assessed as part of this unit: importance and role of protocol in different business situations key sources of information on protocol main types of civic functions held in Australia Australian honours system, including order of precedence, ranks and forms of address, and wearing of honours and medals appropriate protocols for the involvement of Indigenous Australians and other cultural groups in business activities correct use of national and state symbols, including flags, anthems and military salutes forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication protocol procedures for different types of event, including: invitations to VIPs arrival procedures, including for heads of state or government officials introduction protocols and order of speakers order of precedence for official guests seating arrangements dress styles. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: knowledge of where to source accurate information on protocol for specific situations knowledge of appropriate protocols ability to apply protocol knowledge to a specific workplace requirement. |
Context of and specific resources for assessment | Assessment must ensure: use of current protocol information. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: case studies and projects to assess ability to apply knowledge of protocol to different workplace situations oral or written questions to assess knowledge of protocol for different situations review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SITXCOM005A Make presentations. |
Assessing employability skills | Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
TLIE507C Carry out basic workplace calculations |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Work contexts that require consideration of protocol issues may include: | event organisation, including: civic receptions formal parades freedom of city ceremonies national day receptions citizenship ceremonies private functions general business administration marketing. |
Sources of protocol information may include: | libraries internet federal, state or territory, and local government protocol departments Aboriginal Land Councils Australia Day Councils Office of the United Nations. |
Specific work activities that require integration of protocol may include: | issuing invitations preparing running sheets preparing briefing papers liaison with dignitaries and officials correspondence to dignitaries and officials providing various services during the conduct of an event, including on-site management and service of food and beverage. |
Opportunities to update protocol knowledge may include: | informal networking with colleagues reading relevant journals internet research. |
Sectors
Sector | Cross-Sector |
Competency Field
Communication and Teamwork | |
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | |
Licensing Information
Not applicable.