Application
This unit describes the performance outcomes, skills and knowledge required to read and write workplace information in a language other than English. It covers reading a range of documents and writing routine documents, such as letters and brief reports.
There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 3.
This unit applies to all industry contexts and individuals working at many different levels of responsibility. This could include frontline, supervisory or management personnel.
This unit may be customised for training delivery and assessment of proficiency in any language. This unit does not prepare individuals for the role of a translator or interpreter.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Read workplace documents written in a language other than English. | 1.1.Read routine and non-routine workplace documents. 1.2.Interpret accompanying visual information to support comprehension. 1.3.Identify main ideas, key facts and requirements. 1.4.Identify and take account of document tone and purpose. 1.5.Act on information and respond to requests, seeking assistance where required. |
2. Write simple routine workplace documents in a language other than English. | 2.1.Prepare accurate routine workplace documents using key words, phrases, simple sentences and visual aids as required. 2.2.Clearly and accurately convey main ideas, facts and details in written text. 2.3.Provide clear written directions and instructions in a correctly ordered sequence. 2.4.Support written communication with use of appropriately sequenced expressions and questions that help define or clarify the goal. 2.5.Write information in appropriate place on standard forms. 2.6.Adhere to workplace and cultural conventions and protocols when preparing written documents. 2.7.Provide written responses to documents in an appropriate form and tone. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
read and write information for each of the following workplace documents in a language other than English:
brochure or promotional material
conference program
correspondence
menu or wine list
report
reservation information, schedule or itinerary
understand and identify above document purpose, main ideas, key issues, facts, attitude and tone of written texts (infrequent use of a dictionary may be made)
demonstrate understanding of meaning with reasonable accuracy when reading above texts related to straightforward everyday situations
use linguistic knowledge and skills to communicate meaning effectively in each of the following forms of routine workplace documents (some errors may occur in writing, provided facts are not distorted and meaning is clear):
answering queries about products and services
conducting simple product and service transactions
providing factual information
responding to requests for general assistance and factual information.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
types of visual information in workplace documents that require interpretation:
diagrams
forms
labels
maps
signs
tickets
linguistic knowledge and writing conventions for the language being assessed:
grammar, spelling and punctuation conventions
features specific to the language
vocabulary and sentence structure of the language
technical vocabulary required to support specific organisational activities.
Assessment Conditions
Skills must be demonstrated in an operational environment or activity where written communication in languages other than English is required. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
industry materials, written in languages other than English.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | locate technical vocabulary in dictionaries and phrase books. |
Oral communication skills to: | listen to and note specific information. |
Learning skills to: | locate key information for work. |
Sectors
Cross-Sector
Competency Field
Languages other than English