- TDMME1107A - CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON A COASTAL VESSEL
TDMME1107A
CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON A COASTAL VESSEL
Application
The unit relates has application for General Purpose Hand, Coxswain, Master 5 and Master 4 and Marine Engine Drivers Grades 3, 2 and 1, i.e. Certificate I in Transport&Distribution (Maritime Operations), Certificate II in Transport&Distribution (Coastal Maritime Operations - Coxswain), Certificate III in Transport&Distribution (Coastal Maritime Operations - Master 5), Certificate IV in Transport&Distribution (Coastal Maritime Operations - Master 4), Certificate II in Transport&Distribution (Marine Engine Driving - Grade 3), Certificate III in Transport&Distribution (Marine Engine Driving - Grade 2), and Certificate IV in Transport&Distribution (Marine Engine Driving - Grade 1). |
Prerequisites
Not applicable.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | |||
. | . | |||
1 | Communicate with others in course of work | a | Instructions are attended to, interpreted and implemented | |
b | Effective reading and listening skills are demonstrated | |||
c | Questions are used to gain additional information | |||
d | Verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice | |||
e | Misunderstandings in communications are avoided using appropriate confirmation techniques | |||
f | Various forms of non-verbal communication are appropriately used when working and communicating with others in the course of duties |
TDMME1107A CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL |
ELEMENT | PERFORMANCE CRITERIA | |||
2 | Contribute to teamwork and work standards on board avessel | a | Work is carried out individually and in association with others in accordance with established performance standards | |
b | Assistance and encouragement are provided to others in workplace activities | |||
c | Feedback on assessed work performance is acknowledged, discussed and acted upon | |||
d | Personal skills and knowledge are developed through on-board training and other means to ensure an effective contribution to work activities | |||
e | Employment conditions are known, understood and followed | |||
f | Individual rights and responsibilities on board a vessel are known, understood and fulfilled, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles | |||
g | Appropriate action is taken to avoid and prevent harassment of others | |||
h | Drug and alcohol abuse are avoided as required by company and vessel's policy and procedures and regulatory requirements | |||
3 | Resolveconflicts | a | Conflict situations are recognised and appropriate assistance is sought to resolve the conflict with the personnel involved in accordance with vessel's procedures | |
b | An appropriate contribution is made to action to solve conflicts by actively participating in conflict resolution procedures |
TDMME1107A CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL | |
Required Skills
REQUIRED KNOWLEDGE | ||
This describes the knowledge required for this unit. | ||
1 | Relevant codes of practice, policies and procedures related to communications and teamwork on a coastal vessel | |
2 | Basic communication techniques, including barriers to effective communication and how to overcome them | |
3 | Standard terms used when communicating with others on a coastal vessel | |
4 | Anti-discrimination and harassment policies and regulations | |
5 | Industrial award requirements related to personnel responsibilities, obligations and entitlements | |
6 | Instructions and procedures for social behaviour, shipboard work and emergency situations | |
7 | Principles of effective interaction with crew and passengers on board a vessel, including recognising differences, active promotion of anti-discrimination and avoidance of harassment. | |
8 | Conflict resolution and mediation strategies and techniques used on board vessels | |
REQUIRED SKILLS | ||
This describes the basic skills required for this unit. | ||
1 | Listen to and interpret verbal instructions, and information concerning work activities | |
2 | Read and interpret written instructions and procedures relevant to work activities on board a coastal vessel | |
3 | Collaborate with other crew members in the course of work activities | |
4 | Interpret and apply established communication practices, including standard marine terms and phrases | |
5 | Identify interpersonal problems that may arise during operations on a vessel and take appropriate action to resolve problems identified | |
6 | Take action to avoid discrimination and harassment and report any identified incidents in accordance with policies and regulations |
Evidence Required
TDMME1107A CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL |
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, | ||||
1 | Critical aspects of evidence required to demonstrate competency in this unit | Assessment must confirm appropriate knowledge and skills to: | ||
a | Communicate effectively with others as part of work activities | |||
b | Read and interpret signs and instructions relevant to duties and responsibilities | |||
c | Carry out assigned duties to established standards | |||
d | Maintain required standards of behaviour on a vessel | |||
e | Contribute to the resolution of shipboard conflicts | |||
f | Identify typical communication and teamwork problems and take appropriate action | |||
2 | Evidence required for demonstration of consistent performance | a | Performance is demonstrated consistently over a period of time and in a suitable range of contexts | |
b | Consistently applies underpinning knowledge and skills when: | |||
1 | communicating on board a vessel | |||
2 | carrying out assigned duties to established standards | |||
3 | maintaining required standards of behaviour on a vessel | |||
4 | contributing to the resolution of shipboard conflicts | |||
5 | identifying typical communication and teamwork problems and taking appropriate action | |||
c | Shows evidence of application of relevant workplace procedures, including: | |||
1 | job procedures and work instructions | |||
2 | relevant regulations policies and procedures | |||
3 | safety management system and procedures (where applicable) | |||
d | Action is taken promptly to report and/or rectify communication and interpersonal problems in accordance with established procedures | |||
e | Work is completed systematically with required attention to detail | |||
f | Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions between crew and others |
TDMME1107A CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL |
3 Context of assessment | a | Assessment of competency must comply with the assessment requirements of the relevant maritime regulations | |||
b | Assessment of this unit must be undertaken within relevant marine authority approved and audited arrangements by a registered training organisation: | ||||
1 | As a minimum, assessment of knowledge must be conducted through appropriate written/oral examinations, and | ||||
2 | Appropriate practical assessment must occur: | ||||
i | at the registered training organisation; and/or | ||||
ii | on an appropriate working or training vessel | ||||
4 Specific resources required for assessment | Access is required to opportunities to: | ||||
a | participate in a range of role plays, case studies and/or other simulated practical and knowledge assessments that demonstrate the skills and knowledge to contribute to effective communications and teamwork on board a vessel; and/or | ||||
b | contribute to an effective communications and teamwork on board an operational commercial vessel |
Range Statement
TDMME1107A CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | ||||||||
VARIABLE | SCOPE | |||||||
1. GENERAL CONTEXT | ||||||||
a. | Work must be carried out: | 1 | in compliance with the relevant maritime regulations | |||||
b. | Work is performed: | 1 | as a member of a crew within defined work standards and procedures, with some responsibility for self and others in achieving the prescribed outcomes | |||||
c. | Work involves: | 1 | the application of established standards to work on board a vessel. Contribution to effective communication and teamwork with others on board a coastal vessel is involved | |||||
2. WORKSITE ENVIRONMENT | ||||||||
a | Vessel may include: | 1 | any coastal commercial vessel | |||||
b | Work responsibilities may include: | 1 | compliance with performance standards for work activities | |||||
2 | effective and timely completion of assigned duties | |||||||
3 | compliance with conditions of employment | |||||||
4 | monitoring of own work performance | |||||||
5 | participation in assigned training, shipboard drills and assessment | |||||||
6 | contribution to the resolution of shipboard conflicts | |||||||
7 | implementation of anti-discrimination and harassment policies | |||||||
8 | avoidance of drug and alcohol abuse | |||||||
b | Communications may include | 1 | written, verbal and non-verbal communications with crew and others in the course of normal duties, including communication with persons with limited ability to communicate in English |
TDMME1107A CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL |
VARIABLE | SCOPE | |||||
c | Communication problems may include: | 1 | misunderstanding | |||
2 | limited ability of others to communicate in English | |||||
3 | noisy environments or communications situations | |||||
4 | illegible writing or print | |||||
5 | use of non-standard terms | |||||
6 | incorrect assumption that message has been received and/or correctly understood | |||||
d | Documentation and recordsmay include: | 1 | work instructions | |||
2 | relevant company procedures and policies | |||||
3 | safety management system (where applicable) | |||||
4 | work and safety signs and symbols | |||||
5 | training materials available on a vessel | |||||
6 | equal employment policies and regulations | |||||
7 | instructions of relevant maritime authorities | |||||
e | Applicable legislation, regulations and codes may include: | 1 | relevant sections of State or Territory maritime regulations | |||
2 | relevant sections of AMSA Marine Orders | |||||
3 | IMO STCW 95 Convention and Code | |||||
4 | relevant international, Commonwealth, State and Territory OH&S legislation | |||||
5 | ISM Code (where applicable) | |||||
6 | Australian equal employment legislation and related policies | |||||
7 | relevant International Labour Conventions and measures |
Sectors
Not applicable.
Employability Skills
Not applicable.
Licensing Information
Licensing/legislative requirements | Relevant maritime regulations applicable to the type of vessel concerned |