Work must be carried out in compliance with the relevant industry codes of practice for the packing and unpacking of cartons during a removal.

Work is performed under limited or minimum supervision generally within a team environment. It involves the application of the basic principles and routine procedures to the handling of furniture and effects in a range of furniture removal contexts.

ELEMENT

PERFORMANCE CRITERIA

1Prepare for packing

1.1 Convenient, suitable and unrestricted work area is selected and prepared in consultation with the client for either packing or unpacking

1.2 The items for removal are identified and the order of packing is determined in accordance with removals documentation

1.3 Cartons, protective and other materials are selected and located in an accessible area

1.4 Items ineligible for removal are identified in accordance with industry standards and company policy and appropriate action taken in consultation with client

2Pack and unpack cartons

2.1 Items for removal are wrapped and packed in accordance with industry standards and company procedures

2.2 Fragile or valuable items are specially wrapped and positioned in accordance with company procedures and industry standards

2.3 Cartons are sealed and labelled in accordance with removals documentation and company procedures

2.4 Cartons are unpacked and goods unwrapped and stored in accordance with removals documentation and company procedures

2.5 Hazardous items are identified and appropriately transported

3Complete packing/unpacking process

3.1 Used cartons are folded and removed and rubbish disposed of in accordance with company procedures

3.2 All required removals documentation is completed in accordance with company requirements

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

OH&S procedures and guidelines concerning packing and unpacking of furniture and effects

Risks when packing and unpacking furniture and effects during a removal and related precautions to control the risk

Workplace procedures and policies for the packing and unpacking of furniture and effects

Packing techniques for various types of furniture and effects

Packing materials and tools

Insurance rights and responsibilities

Housekeeping standards and procedures during a removal

Methods of securing a load on a removal vehicle

Required skills:

Communicate effectively with others when packing and unpacking furniture and effects during a removal

Read and interpret instructions, procedures and information relevant to the packing and unpacking of furniture and effects during a removal

Interpret and follow operational instructions and prioritise work

Complete documentation related to the packing and unpacking of furniture and effects during a removal including the completion of labels and packing lists

Work collaboratively with others when packing and unpacking furniture and effects during a removal

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when packing and unpacking furniture and effects during a removal in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected situations that may arise when packing and unpacking furniture and effects during a removal

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the packing and unpacking of furniture and effects during a removal

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in furniture and effects in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Items to be packed/unpacked during a removal may include, for example:

crockery

books

household effects and furniture

office effects and furniture

glassware

electrical/electronic equipment

Customers may be:

internal or external

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Work may be conducted in:

restricted spaces

exposed conditions

controlled or open environments

a workplace, warehouse or depot

in a vehicle on the road

at a client's home/workplace

Furniture and effects to be packed/unpacked may require:

special precautions

Hazards during the packing and unpacking of cartons may include:

heavy items

fragile items

broken glass/crockery

dangerous goods

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety footwear

safety glasses

Information/documents may include:

industry codes for furniture removal operations

removals documentation

client instructions

workplace procedures and policies for packing and unpacking of cartons, including identifying, handling, wrapping and packing various types of items

codes of practice including the National Standards for Manual Handling and the Industry Safety Code

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant state/territory environmental protection legislation

relevant state/territory OH&S legislation

This unit contains employability skills.