This unit of competency describes the skills and knowledge required to manage supply chain mass customisation. It includes determining mass customisation strategy, managing mass customisation strategy and reporting on mass customisation outcomes.

Mass customisation is the concept of producing single batch, customised products at the same cost and speed as those in traditional volume manufacturing. Typically, a basic package for a product is offered with customers being able to add or subtract a range of features. Mass customisation requires supply chain stakeholders to strategically collaborate to achieve effective and efficient flows of products, services and information.

The unit is applicable to those with management or team leadership responsibilities within a supply chain.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine mass customisationstrategy

1.1

Supplier locations, including those in geographic regions close to customer concentrations, are identified

1.2

Technical criteria for mass customisation in the supply chain are determined

1.3

Supply chain stakeholders and customer relationships are mapped

1.4

Collation of stakeholder and customer information to inform supply chain mass customisation is validated

1.5

Mass customisation strategy, including Key Performance Indicators (KPIs), is confirmed

1.6

Responsibility and level of authority for digital supply chain mass customisation is verified

2

Managemass customisationstrategy

2.1

Mass customisation strategy and KPIs are communicated to supply chain stakeholders

2.2

Supply chain policies and procedures, including knowledge exchange protocols, are implemented to support mass customisation

2.3

Stakeholder relationships are managed, in accordance with supply chain procedures, using real time links

2.4

Product configuration and delivery options are implemented in the supply chain to support mass customisation

2.5

Inventory and ordering systems and replenishment cycles in the supply chain are synchronised to support mass customisation

2.6

Customer satisfaction, complaints, product returns and delivery times are monitored to ensure mass customisation KPIs are being met

3

Report on mass customisation outcomes

3.1

Data related to mass customisation is analysed, in accordance with supply chain procedures

3.2

Mass customisation strategy and KPIs are reviewed, using lean and agile principles

3.3

Report on mass customisation outcomes is prepared and presented to approved stakeholders

3.3

Continuous improvement activities to support supply chain mass customisation are documented

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria on at least one occasion and includes

analysing mass customisation data

collecting and analysing supply chain customer and stakeholder information

communicating mass customisation strategy and Key Performance Indicators (KPIs) to stakeholders

confirming technical criteria to support mass customisation

determining mass customisation strategy and KPIs

documenting continuous improvement activities

identifying supplier locations

implementing product configurations and delivery options

implementing supply chain policies and procedures, including knowledge protocols, that support mass customisation

managing stakeholder relationships using real time links

mapping stakeholders and customer relationships in supply chains

monitoring customer satisfaction, complaints, product returns and delivery times

reviewing and reporting on mass customisation strategy and KPIs

reviewing mass customisation strategy and KPIs using lean and agile principles

synchronising inventory and ordering system and replenishment cycles.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria and includes knowledge of

circular economy principles in relation to addressing sustainable practices in supply chain mass customisation

collaborative relationships and real time links in supply chains that support mass customisation

collation of supply chain stakeholder and relationship maps

collection and analysis of data and customer information

communication methods and tools

continuous improvement principles

customer satisfaction, complaints, product returns and delivery time monitoring

lean and agile principles

mass customisation strategy and Key Performance Indicators (KPIs)

policies and procedures, including knowledge protocols, to support mass customisation

product configuration and delivery options

review and report requirements

supplier locations to support mass customisation

supply chain stakeholders

synchronisation of inventory and ordering systems and replenishment cycles

technical criteria to support mass customisation.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so. Where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to a range of

exercises, case studies or other simulations

materials and tools including digital supply chain equipment used in industry

documentation including organisational policies and procedures, industry standards, regulations, codes of practice, operational manuals and equipment specifications.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Cross sector

X - Logistics