This unit of competency describes the skills and knowledge required to monitor digital supply chain services. It includes identifying digital supply chain services, monitoring digital supply chain services and reviewing and reporting on digital supply chain services.

Digital supply chain services typically use data from a variety of devices, applications and cloud technologies to create visibility and collaboration. Monitoring digital supply chain services requires ongoing analysis of data, performance indicators and audit results of suppliers and their subcontractors to verify services.

The unit is applicable to those with management or team leadership responsibilities within a supply chain.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify digital supply chain services

1.1

Services used in the digital supply chain are identified

1.2

Digital supply chain stakeholder relationships, products and responsibilities of service providers are identified

1.3

Key Performance Indicators (KPIs) for digital supply chain services are confirmed

1.4

Policies, procedures and processes, including industry standards, for digital supply chain services are determined

1.5

Quality control and compliance systems for digital supply chain services are verified

1.6

Digital supply chain services data collection tools and methods are validated

1.7

Level of authority and assigned responsibilities for monitoring digital supply chain services is confirmed

2

Monitor digital supply chain services

2.1

Performance of digital supply chain services are monitored, using approved methods and tools, to ensure KPIs are being met

2.2

Real time levels of demand and inventory in digital supply chain services are monitored for product and stock movement

2.3

Quality control in digital supply chain services is monitored, in accordance with quality management procedures

2.4

Risks to digital supply chain services are identified and monitored, in accordance with risk management procedures

2.5

Security measures in digital supply chain services are monitored to identify and track potential vulnerabilities

2.6

Compliance and non-compliance remediation is monitored and documented, in accordance with compliance management procedures

3

Review and report ondigital supply chain services

3.1

Performance indicators, data and audit results of digital supply chain services are collated and analysed

3.2

Report with recommendations is prepared and presented to approved digital supply chain stakeholders

3.3

Continuous improvement actions to support monitoring of digital supply chain services are documented

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria on at least one occasion and includes

collating and reviewing data for digital supply chain services

confirming level of authority and assigned responsibilities

determining industry standards, policies, procedures and processes for monitoring digital supply chain services

documenting continuous improvement recommendations

identifying stakeholder relationships, products and responsibilities

identifying services used in the digital supply chain

preparing and presenting reports

using approved methods and tools to monitor digital chain supply services including:

compliance and non-compliance remediation

demand and inventory levels

Key Performance Indicators (KPIs)

logistics and deliveries

quality control

risks

security measures and vulnerabilities

validating data collection methods and processes

verifying quality control and compliance systems.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria and includes knowledge of

continuous improvement principles

data analysis

data collection methods and tools

industry standards and policies, procedures and processes for monitoring digital supply chain services

Key Performance Indicators (KPIs)

methods and tools for monitoring levels of demand, inventory, logistics, quality control, risks, vulnerabilities, compliance and security measures in digital supply chain services

preparation and presentation of reports

quality control and compliance systems

remediation actions for non-compliance

stakeholder relationships, products and responsibilities in digital supply chain services

types of services used in digital supply chain.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so. Where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to a range of

exercises, case studies or other simulations

materials and tools including digital supply chain equipment used in industry

documentation including organisational policies and procedures, industry standards, regulations, codes of practice, operational manuals and equipment specifications.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Cross sector

X - Logistics