The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Research store product range
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Product knowledge developed by accessing relevant sources of information. Completed |
Evidence:
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Products correctly identified according to relevant product information. Completed |
Evidence:
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Operation of store products, machinery and equipment safely and accurately demonstrated according to store policy and legislative requirements. Completed |
Evidence:
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Knowledge of irrigation product range accurately demonstrated. Completed |
Evidence:
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Recommend irrigation products
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Customer's needs accurately identified. Completed |
Evidence:
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Detailed manufacturer's product specifications provided, when applicable, and explained to customers to assist buying decisions according to legislative requirements. Completed |
Evidence:
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Features and benefits of products demonstrated to customers to create a buying environment. Completed |
Evidence:
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Estimate quantities
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Quantities of irrigation products required accurately estimated from measurements/information provided by customer according to product requirements and store procedures. Completed |
Evidence:
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Measuring tools accurately applied using imperial or metric measures relevant to specific products. Completed |
Evidence:
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Customer provided with accurate quotation for quantities estimated. Completed |
Evidence:
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Advise on irrigation product warranties
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Comparisons between product/manufacturers warranties clearly explained to customer. Completed |
Evidence:
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Individual product warranty terms and conditions confirmed from relevant sources of information and accurately conveyed to customer. Completed |
Evidence:
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Customer provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to store policies and procedures. Completed |
Evidence:
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Negotiate price and payment options
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Payment options including store recommended retail pricing for various brand options accurately conveyed to customers according to legislative requirements. Completed |
Evidence:
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Individual product prices negotiated where necessary according to store policy to achieve sales. Completed |
Evidence:
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Store payment options accurately conveyed to customers and a preferred option negotiated following store procedures. Completed |
Evidence:
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Advise on and arrange product service and repairs
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Customer questioned to determine nature of problem. Completed |
Evidence:
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Problem diagnosed by accessing manufacturer's information. Completed |
Evidence:
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Solutions offered according to nature of problem, available product information and store policy. Completed |
Evidence:
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Service/repair process identified and accurately described to customer as required, according to store policy. Completed |
Evidence:
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Price and timeline for basic service/repairs identified and quoted to customer where applicable. Completed |
Evidence:
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Customer details identified and accurately transcribed to repair form, according to store policy and legal requirements. Completed |
Evidence:
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Item for repair labelled and securely stored according to store policy. Completed |
Evidence:
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Customer notified without undue delay on arrival/completion of service/repair. Completed |
Evidence:
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