The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Respond to customer complaints
|
|
Process complaints as per organisational policies and procedures Completed |
Evidence:
|
Obtain, document and review reports relating to the complaints Completed |
Evidence:
|
Make decisions taking into account applicable law, company policies and codes Completed |
Evidence:
|
Negotiate resolution of the complaint and seek agreement where possible Completed |
Evidence:
|
Maintain a register of complaints and disputes Completed |
Evidence:
|
Inform customer of outcome of investigation Completed |
Evidence:
|
Refer complaints
|
|
Identify complaints that require referral to other personnel or external bodies Completed |
Evidence:
|
Make referrals to appropriate personnel for follow up Completed |
Evidence:
|
Forward all documents and investigation reports Completed |
Evidence:
|
Ensure appropriate personnel are followed up to gain prompt decisions Completed |
Evidence:
|