The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs
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Appropriate interpersonal skills are used to accurately identify customer needs. Completed |
Evidence:
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Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements. Completed |
Evidence:
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Available products are matched to customer needs. Completed |
Evidence:
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Knowledge and understanding of hardware products is actively and regularly researched and updated from authoritative sources. Completed |
Evidence:
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Provide product advice
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Advice that addresses customer needs is provided to customers in a timely and professional manner. Completed |
Evidence:
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Products that may meet customer needs are appropriately exhibited to customer. Completed |
Evidence:
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Alternative and additional products and services are suggested as necessary. Completed |
Evidence:
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Customers concerns and questions are addressed sensitively in line with enterprise requirements. Completed |
Evidence:
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