The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Research store product range
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Accessing relevant sources of information to develop product knowledge Completed |
Evidence:
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Identify products according to relevant product information Completed |
Evidence:
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Operate store products, machinery and equipment safely Completed |
Evidence:
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Demonstrate a broad knowledge of irrigation product range Completed |
Evidence:
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Recommend irrigation products
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Identify client's needs Completed |
Evidence:
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Provide details of product specifications and explain to clients to assist buying decisions Completed |
Evidence:
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Explain features and benefits of products to clients to create a buying environment Completed |
Evidence:
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Estimate quantities
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Estimate quantities of irrigation products accurately from measurements and information provided according to product requirements Completed |
Evidence:
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Provide client with accurate quotation for estimated quantities Completed |
Evidence:
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Advise on irrigation product warranties
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Provide client with clear explanations of the comparisons between products and manufacturer’s warranties Completed |
Evidence:
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Confirm individual product warranty terms and conditions from relevant sources of information Completed |
Evidence:
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Provide client with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties Completed |
Evidence:
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Negotiate price and payment options
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Explain payment options including store recommended retail pricing for various brand options Completed |
Evidence:
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Negotiate individual product prices where necessary to achieve sales Completed |
Evidence:
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Advise on and arrange product service and repairs
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Question client to determine nature of problem Completed |
Evidence:
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Identify problem by accessing manufacturer's information Completed |
Evidence:
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Offer solutions taking in consideration the nature of problem and available product information Completed |
Evidence:
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Identify and discuss the service or repair process Completed |
Evidence:
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Quote price and timeline for basic service or repairs Completed |
Evidence:
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Obtain client details and record on repair form Completed |
Evidence:
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Label item for repair and store securely Completed |
Evidence:
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Notify client on completion of service or repair Completed |
Evidence:
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