The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Process a request for information on issues and policies
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Document the request using the appropriate recording system Completed |
Evidence:
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Record relevant notes from dialogue with the client and from correspondence Completed |
Evidence:
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Seek and obtain approval to access information and forward requests where appropriate Completed |
Evidence:
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Listen actively to the client and question appropriately to clarify and elicit information Completed |
Evidence:
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Follow enterprise work health and safety policies Completed |
Evidence:
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Identify sources and extract information
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Identify, access and research relevant sources and locations of information Completed |
Evidence:
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Provide clear sequenced verbal instructions to colleagues who require assistance Completed |
Evidence:
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Evaluate workplace policies and documentation relevant to the request Completed |
Evidence:
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Locate and extract information relevant to the particular request Completed |
Evidence:
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Use alternative methods to locate identified gaps in information Completed |
Evidence:
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Evaluate information for meeting client request
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Evaluate information for its validity and reliability and appropriateness to the client request Completed |
Evidence:
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Engage client in effective dialogue to clarify indistinct or incorrect information Completed |
Evidence:
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Obtain additional information if available information is inadequate, unclear, conflicting or incorrect Completed |
Evidence:
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Prepare and finalise report
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Develop, write, format and proof read report Completed |
Evidence:
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Check report for accuracy and intention Completed |
Evidence:
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Arrange report’s review and sign off with designated person where required Completed |
Evidence:
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Make a record of report and correspondence Completed |
Evidence:
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Forward report and correspondence to client Completed |
Evidence:
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