The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify nature of the fault or problem
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Customer is made to feel welcome and valued Completed |
Evidence:
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Questioning techniques are applied to determine nature of the customer enquiry Completed |
Evidence:
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Available information relating to the fault or problem is gathered, documented and confirmed with customer Completed |
Evidence:
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Apply basic troubleshooting processes
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Automotive system/component relating to the fault or problem is identified Completed |
Evidence:
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Basic troubleshooting techniques are applied to identify the likely cause of the fault or problem Completed |
Evidence:
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Advice is sought from the enterprise product/system specialist Completed |
Evidence:
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Customer is advised of the likely cause and possible solutions to the fault or problem Completed |
Evidence:
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Customer is advised to seek specialist advice if the fault or problem cannot be determined from the available information or is beyond the capacity of the enterprise to rectify Completed |
Evidence:
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