The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Confirm customer requirements
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Questioning and active listening techniques are used to clarify customer needs Completed |
Evidence:
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Customer requirements are elicited professionally, courteously, with tact and without presumptions Completed |
Evidence:
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Customer requirements are fed back accurately and concisely to the customer for confirmation Completed |
Evidence:
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Customer requirements are documented accurately in language that can be understood by the customer and by staff Completed |
Evidence:
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Customer requirements are documented in accordance with industry, legal and/or enterprise standards and procedures Completed |
Evidence:
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Customer acknowledgement and confirmation of the documented requirements are obtained Completed |
Evidence:
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Advise customer of available options
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Viable options to customer needs are generated by the employee Completed |
Evidence:
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Viable options that conform to industry, legal and/or enterprise policies and procedures are generated by the employee Completed |
Evidence:
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Suppliers are contacted to research options Completed |
Evidence:
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Options are explained and discussed with the customer to facilitate customer understanding Completed |
Evidence:
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Supporting information is made available to the customer, to facilitate customer understanding Completed |
Evidence:
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Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making Completed |
Evidence:
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Inform customer of costs
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Customer is provided with estimated costs and timeframes of selected option Completed |
Evidence:
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Costs and timeframes are communicated verbally or in writing, in accordance with enterprise standards and procedures Completed |
Evidence:
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Sale or service conditions are explained to customer Completed |
Evidence:
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Agree action plan with customer
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Customer's preferred option, including agreed delivery timeframe, is detailed in action plan Completed |
Evidence:
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Agreed action plan is documented Completed |
Evidence:
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Customer commitment to agreed action plan is gained, in accordance with enterprise requirements Completed |
Evidence:
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Assistance with paperwork requiring completion by customer is provided Completed |
Evidence:
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Customer feedback is sought on services provided Completed |
Evidence:
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