The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Examine the nature of the issue
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All facts relating to the issue are ascertained Completed |
Evidence:
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Customer feelings and opinions are understood through effective communication Completed |
Evidence:
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Enterprise and/or supplier policies relating to the issue are determined Completed |
Evidence:
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Exercise judgement to resolve the issue
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Implications of the issue for the customer and organisation are identified Completed |
Evidence:
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Options for resolution are analysed and negotiated with the customer Completed |
Evidence:
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Proposed options are in accordance with legislative requirements and enterprise policies Completed |
Evidence:
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Matters for which a solution cannot be negotiated are referred to management Completed |
Evidence:
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Document issue and outcome
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Outcome of the issue is reported to management Completed |
Evidence:
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Issue and outcome is incorporated into customer feedback system Completed |
Evidence:
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