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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Automotive part/product | Automotive part/product may include: automotive parts, components and accessories specific to vehicle type or are for use by industry, and refinishing and treatment products |
Customers | Customers include both external and internal customers who may be technically qualified to describe parts/products, or technical novices requiring detailed support. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied |
Part/product information | Part/product information may include: manufacturer/component supplier specifications and technical documentation, enterprise procedures and documentation, enterprise or industry specifications, diagrams, sketches, verbal descriptions and physical and visual evidence |
Information gathering techniques | Customer may require active assistance and questioning to fully describe requirement in terms of common vehicle/unit model, date of manufacture, purpose and appearance of product and other tracking information |
Recording of information | Information provided by customer may need to be used when customer is no longer present and therefore an accurate record of information needs to be completed, retained and recovered when needed |
Parts/products cataloguing systems | Parts/products cataloguing systems may be hard-copy (book-fast, loose-leaf), stand-alone computer or networked/online computer-supported services |
Provider/supplier information | Provider/supplier information is not always required, but should be sought or accessed where incorrect identification of the part/product may result in legal liability, customer dissatisfaction and/or alienation |
OHS requirements | OHS is to be in accordance with legislation/regulations/ codes of practice and enterprise safety policies and procedures, and may include: protective clothing and equipment, use of tooling and equipment, workplace environment and safety, handling of material, use of fire-fighting equipment, enterprise first-aid, hazard control and hazardous materials and substances |
Personal protective equipment | Personal protective equipment is to include that prescribed under legislation/regulation/codes of practice and workplace policies and practices |
Safe operating procedures | Safe operating procedures are to include, but are not limited to: conduct of operational risk assessment and treatments associated with customer safety and working in proximity to others and site visitors |
Emergency procedures | Emergency procedures related to this unit are to include, but are not limited to: enterprise first aid requirements and site evacuation |
Environmental requirements | Environmental requirements are to include, but are not limited to: pollution and clean-up management |
Quality requirements | Quality requirements are to include, but are not limited to: regulations, including Australian standards, enterprise quality policy, standards, operations and procedures |
Legislative requirements | Statutory/regulatory authorities may include: federal, state/territory and local authorities administering acts, regulations and codes of practice |
Communications | Communications are to include, but are not limited to: verbal and visual instructions and may include site specific instructions, telephones and pagers |
Information/documents | Sources of information/documents may include: verbal or written and graphical instructions, signage, product specifications, catalogues, equipment manuals, databases, internet, material safety data sheets (MSDS) and graphical instructions safe work procedures related to site and customer safety regulatory/legislative requirements pertaining to commercial and retail operations and facilities organisational work specifications and requirements instructions issued by authorised enterprise or external persons Australian standards |