The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Demonstrate product knowledge
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Knowledge of use and application of products and services is demonstrated Completed |
Evidence:
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Experienced sales staff or product information guide are consulted to increase product knowledge Completed |
Evidence:
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Approach customer
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Timing of customer approach is determined and applied Completed |
Evidence:
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Effective sales approach is identified and applied Completed |
Evidence:
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Positive impression is conveyed to arouse customer interest Completed |
Evidence:
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Knowledge of customer buying behaviour is demonstrated Completed |
Evidence:
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Customer is focused on specific merchandise Completed |
Evidence:
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Customer response
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Questioning techniques are applied to determine customer buying motives Completed |
Evidence:
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Listening skills are used to determine customer requirements Completed |
Evidence:
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Non-verbal communication cues are interpreted and clarified Completed |
Evidence:
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Customers are identified by name where possible Completed |
Evidence:
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Apply product knowledge
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Customer needs are matched to products and services Completed |
Evidence:
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Knowledge of product features and benefits are communicated clearly to customers Completed |
Evidence:
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Product use and safety requirements are described to customers Completed |
Evidence:
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Customers are referred to product specialist Completed |
Evidence:
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Routine customer questions about merchandise, e.g. price, price reductions, quality and usage, are answered accurately and honestly or referred to more experienced sales staff Completed |
Evidence:
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Gather information
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Customer objections are identified and accepted Completed |
Evidence:
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Objections are categorised into price, time and merchandise characteristics Completed |
Evidence:
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Solutions are offered according to store policy Completed |
Evidence:
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Problem solving is applied to overcome customer objections Completed |
Evidence:
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Close sale
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Customer buying signals are monitored, identified and responded to Completed |
Evidence:
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Customer is encouraged to make purchase decision Completed |
Evidence:
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Method of closing sale is selected and applied Completed |
Evidence:
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Legislative and legal sales requirements/procedures are followed Completed |
Evidence:
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Maximise sales opportunities
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Opportunities for making additional sales are recognised and applied Completed |
Evidence:
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Customer is advised of complementary products or services according to identified needs Completed |
Evidence:
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Personal sales outcomes are reviewed to maximise future sales Completed |
Evidence:
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