The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop product and sales knowledge
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Use, features and application of products and services are researched and clarified as required Completed |
Evidence:
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Customer buying behaviour is researched Completed |
Evidence:
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Experienced sales staff or product information guides are consulted to increase and confirm knowledge of products, services and sales techniques Completed |
Evidence:
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Approach customer and address product or service requirements
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Customer is approached according to workplace standards and customer behaviour Completed |
Evidence:
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Customer buying motives and requirements are determined, and customer is guided to suitable product, service or specialist as required Completed |
Evidence:
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Routine customer questions about features and benefits of product or service, including use and safety requirements, are responded to or referred to more experienced sales staff Completed |
Evidence:
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Identify and resolve objections
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Customer objections are identified and acknowledged Completed |
Evidence:
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Solutions to objections are analysed in line with category of objection Completed |
Evidence:
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Solutions to objections are offered within scope of own responsibility and according to workplace procedures Completed |
Evidence:
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Close sale
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Customer buying signals are monitored, identified and responded to Completed |
Evidence:
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Method of closing sale to encourage customer purchase decision is selected and applied according to workplace procedures Completed |
Evidence:
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Develop product and sales knowledge
|
|
Use, features and application of products and services are researched and clarified as required Completed |
Evidence:
|
Customer buying behaviour is researched Completed |
Evidence:
|
Experienced sales staff or product information guides are consulted to increase and confirm knowledge of products, services and sales techniques Completed |
Evidence:
|
Approach customer and address product or service requirements
|
|
Customer is approached according to workplace standards and customer behaviour Completed |
Evidence:
|
Customer buying motives and requirements are determined, and customer is guided to suitable product, service or specialist as required Completed |
Evidence:
|
Routine customer questions about features and benefits of product or service, including use and safety requirements, are responded to or referred to more experienced sales staff Completed |
Evidence:
|
Identify and resolve objections
|
|
Customer objections are identified and acknowledged Completed |
Evidence:
|
Solutions to objections are analysed in line with category of objection Completed |
Evidence:
|
Solutions to objections are offered within scope of own responsibility and according to workplace procedures Completed |
Evidence:
|
Customer buying signals are monitored, identified and responded to Completed |
Evidence:
|
Method of closing sale to encourage customer purchase decision is selected and applied according to workplace procedures Completed |
Evidence:
|