The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Greet passenger
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Passenger is greeted in accordance with workplace customer service procedures Completed |
Evidence:
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Passenger is asked for name and flight details Completed |
Evidence:
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Photographic identification is requested from passenger and identity is confirmed Completed |
Evidence:
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Check in passenger using manual process
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Passenger name is identified and confirmed on passenger list for nominated flight in accordance with manual check-in procedures Completed |
Evidence:
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Passenger seating preference on aircraft is sought and allocated where possible Completed |
Evidence:
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Passenger check in is recorded on passenger list and a suitable and available aircraft seat is allocated Completed |
Evidence:
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Passenger is advised of changes in flight arrangements including delays, cancellations and gate changes Completed |
Evidence:
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Check in passenger using computerised process
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Passenger name and indicated flight are entered into the system in accordance with computerised procedures and relevant workplace procedures Completed |
Evidence:
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Passenger flight booking is confirmed on the system Completed |
Evidence:
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Appropriate action is initiated to resolve the problem of a passenger name not being found in flight bookings in accordance with workplace procedures Completed |
Evidence:
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Passenger aircraft seating preference is sought or confirmed from loyalty program preference profile Completed |
Evidence:
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Passenger is advised of prohibited items not to be carried onto aircraft or carried in baggage, in accordance with regulatory requirements Completed |
Evidence:
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Passenger check-in is confirmed on flight management systems, and suitable and available aircraft seating is allocated in accordance with workplace procedures Completed |
Evidence:
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Check in baggage
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Passenger is requested to present baggage for check in Completed |
Evidence:
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Cabin baggage items are checked to ensure they fall within allowable passenger baggage requirements, and passenger is courteously advised to check in non-compliant cabin baggage items with other items in aircraft hold Completed |
Evidence:
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Passenger checked-in baggage is weighed on scales in accordance with workplace procedures and compared to passenger class of travel allowable limits Completed |
Evidence:
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Passenger is advised and arrangements are made for excess baggage payment for baggage above allowable limit but permissible under excess baggage rules, in accordance with workplace procedures Completed |
Evidence:
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Passenger is advised about baggage above allowable limit where excess is not permissible under regulatory requirements, and is requested to take appropriate action to reduce baggage weight to within allowable limit in accordance with workplace procedures Completed |
Evidence:
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Baggage details are recorded on aircraft baggage list and entered into computer system in accordance with workplace procedures for type of check-in process being used Completed |
Evidence:
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Baggage is labelled in accordance with workplace procedures using either manually or printer-produced tags in accordance with system being used, including overweight, oversize or fragile labels as required Completed |
Evidence:
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Passenger loyalty program baggage labels are applied as required Completed |
Evidence:
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Passenger baggage is placed on baggage belt or cart in preparation for aircraft loading Completed |
Evidence:
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Passenger baggage check-in record is attached to ticket or boarding pass sleeve Completed |
Evidence:
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Baggage is handled at all times in accordance with work health and safety (WHS)/occupational health and safety (OHS) regulations and workplace procedures Completed |
Evidence:
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Respond to problems during check in
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Problems arising during check in are promptly identified and clarified in accordance with workplace procedures Completed |
Evidence:
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Hazards are identified, risks are assessed and hazard management is implemented Completed |
Evidence:
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Options to resolve identified problems are explored in consultation with passenger and other staff in accordance with workplace procedures and relevant regulatory requirements Completed |
Evidence:
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Passenger check-in problems not immediately resolved are referred to appropriate supervisor or other relevant staff for action in accordance with workplace procedures Completed |
Evidence:
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Issue boarding pass
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On finalisation of check-in procedures, a manual or electronic boarding pass is issued and presented to passenger in accordance with workplace procedures Completed |
Evidence:
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Passenger attention is drawn to relevant details on boarding pass including flight code, boarding gate and required boarding time Completed |
Evidence:
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Direct passenger to security gate
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Passenger is directed to security gate in accordance with workplace procedures Completed |
Evidence:
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Passengers subscribing to a loyalty scheme and/or airline club are advised of location of appropriate lounge and facilities in accordance with workplace procedures Completed |
Evidence:
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