The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Organise queue
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Queue is organised using appropriate signage, barriers and other resources in accordance with workplace procedures Completed |
Evidence:
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Breaches of queue protocol are identified and appropriate action is taken to advise passengers concerned of service procedures to be followed Completed |
Evidence:
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Queue progress is monitored and appropriate action is taken to adjust servicing resources or to reorganise queue in situations where queue becomes excessively long, short or requires reorganisation due to late boarding passengers Completed |
Evidence:
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Comb queue for passengers requiring urgent or express service
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Queue is combed at appropriate times to identify passengers who have priority need for rapid check-in in accordance with workplace procedures Completed |
Evidence:
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Passengers identified as having priority need for check-in are moved to head of the queue Completed |
Evidence:
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Passengers without baggage are directed to proceed to express check-in or gate customer service desk Completed |
Evidence:
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Appropriate explanations are provided to other passengers in queue about reasons for priority service Completed |
Evidence:
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Provide information and assistance to passengers in queue
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Passengers are provided with relevant information on queuing arrangements and boarding progress using public address systems and other communications systems in accordance with workplace procedures Completed |
Evidence:
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Information is provided to individual passengers on matters relevant to their check-in Completed |
Evidence:
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Passengers are provided appropriate information on delays and cancelled or re-organised flight progress using public address systems and other communications systems in accordance with workplace procedures Completed |
Evidence:
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Passengers who require specific assistance are identified and assisted as required in accordance with workplace procedures Completed |
Evidence:
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Respond to queries from queue members
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Queries from passengers in a queue are received and interpreted in accordance with workplace customer service standards Completed |
Evidence:
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Appropriate responses are given to passenger enquiries in accordance with workplace procedures Completed |
Evidence:
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Passenger queries requiring detailed knowledge or additional information are referred to an appropriate supervisor or other staff for appropriate action Completed |
Evidence:
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