The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Relate own role to customer engagement operations
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Identify specific customer engagement operations and relate these to the industry-wide context Completed |
Evidence:
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Identify how customer contact activity contributes to the organisation’s goals Completed |
Evidence:
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Identify personal customer engagement role and operations Completed |
Evidence:
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Identify personal performance requirements and expectations in relation to organisation’s customer contact objectives Completed |
Evidence:
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Identify the major components of the customer engagement infrastructure Completed |
Evidence:
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Relate personal operations to customer engagement infrastructure Completed |
Evidence:
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Reflect on personal performance
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Recognise and use available resources and support effectively Completed |
Evidence:
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Operate within reporting protocols, policies and procedures of customer contact organisational structure Completed |
Evidence:
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Comply with regulatory and legislative requirements Completed |
Evidence:
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Identify personal performance requirements and expectations Completed |
Evidence:
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Maintain a professional approach to employment
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Display a positive and ethical approach to employment and role Completed |
Evidence:
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Identify realistic short and longterm career objectives Completed |
Evidence:
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Relate personal capabilities to current role and career objectives Completed |
Evidence:
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Identify strategies for projecting a professional image in current role Completed |
Evidence:
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Contribute to the promotion of the centre, organisation and its staff to customers Completed |
Evidence:
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Participate in a workplace team
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Identify team member roles and team structure Completed |
Evidence:
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Interact cooperatively with team members Completed |
Evidence:
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